Fraud Officer

**Details**:
**Reference number**:

- 436539

**Salary**:

- £32,137
- National - £32,137
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Executive Officer

** Contract type**:

- Permanent

** Business area**:

- DWP - Counter Fraud, Compliance and Debt

** Type of role**:

- Investigation
Operational Delivery

** Working pattern**:

- Flexible working, Full-time, Job share, Part-time

** Number of jobs available**:

- 20

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

** Location**:

- Eston, Peterlee

** About the job**:
** Job summary**:

- Within the Counter Fraud, Compliance and Debt Directorate (CFCD), we work to reduce fraud, error, and debt, to protect the public purse.
- As a Fraud Officer, you’ll be at the forefront of tackling fraud within the benefits system, conducting thorough interviews and reviews, pursuing all reasonable lines of enquiry, and taking corrective action on benefit awards where necessary.
- We offer a role where you can learn, progress, and maintain a healthy work-life balance while making a real impact.

** Job description**:

- As a Fraud Officer you will:

- Conduct robust interviews with individuals by phone or in person, gather and review evidence, taking corrective action when errors are found.
- Ensure compliance, adhering to DWP policies, CFCD operational procedures, and maintaining quality standards.
- Collaborate with teams and external partners—promoting fraud awareness within DWP and engaging effectively with business partners.
- Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and overpayment calculations.
- Handle sensitive information, maintaining accurate records, redacting sensitive material, and liaising with other departments.
- Prioritise your workload, navigating shifting priorities efficiently in a fast-paced environment.** Person specification**:

- We’re looking for individuals who:

- Have strong communication and leadership skills, engaging effectively with colleagues and external partners.
- Possess excellent organisational and decision-making abilities to manage complex tasks.
- Are confident in presenting information professionally to diverse audiences.
- Work well both independently and within a team to achieve shared goals.
- Can handle sensitive situations, including interactions with challenging or vulnerable individuals.
- Demonstrate energy, positivity, and adaptability in delivering outcomes and driving change.
- Are willing to travel, if required, based on business needs.

** Join our Webinar Event - Discover Your Future as a Fraud Officer**:

- **This session provides an opportunity to learn about the role, ask questions and determine if a career with DWP CFCD is right for you.**:

- **Date**: Wednesday, 19 November 2025**
- **Time**: 1pm - 2pm**
- **Role**: EO Fraud Officer - Eston and Peterlee**
- **Learning requirements**
- **Government Counter Fraud Profession (GCFP)**
- At DWP, we are committed to developing a skilled and professional workforce. Fraud Officers are required to attain and maintain Practitioner-level membership of the Government Counter Fraud Profession (GCFP) through an annual self-assessment, demonstrating their expertise in the role. We support all post holders with structured learning pathways and workplace adjustments to help them succeed. Failure to achieve Practitioner-level membership may result in DWP seeking an alternative role for you.
- **By applying, you confirm that you have read and understood the professional requirements of the role.**

** Behaviours**:

- We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Working Together
- Leadership**Benefits**:

- Alongside your salary of £32,137, Department for Work and Pensions contributes £9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- DWP have a broad benefits package built around your work-life balance which includes:

- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and