Partnership and Engagement Officer

**Contract Type**: Fixed Term Contract (until 31 March 2026)

**Contract Reason**: Specific Project

**Salary**:Grade G. SCP 23 £33,366 - SCP 28 £37,938

**Hours Per Week**:36**hours

**Base Location**:Tameside One, Ashton-under-Lyne

**Assessment Date**: To be arranged

**The Role**

The job role provides advice, information and support to residents to maximise income. This role will lead on the delivery of the Household Support Fund and other discretionary funding supporting residents to access support available.

You will provide reports and data on discretionary funds utilised.

This role is a designated customer facing role under the fluency duty and requires a specified level of spoken English in the person specification.

**About You**

You will have previous experience dealing with complex enquiries in a customer services environment across a range of channels.

You will be able to respond quickly and positively to customer enquiries and have the ability to work to agreed procedures.

You will be able to lead a team of a friendly and supportive delivery staff.

You will have experience of exporting data and creating reports.

You will have an understanding and commitment to Equal Opportunities and have the ability to converse at ease with service users/customers and provide advice in accurate spoken English.

**About Us**

**Come shape the future of Tameside with us**

Message from Julian Jackson, Director of Place at Tameside Council.
- “Since joining Team Tameside in September 2022, I’ve been proud to work alongside a hardworking and passionate team that’s making a real difference to our borough._
- “Our Place Directorate is at the heart of shaping Tamesidecovering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it’s keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day._
- ‘’We’ve already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Green Garden Village also set to create new homes, jobs and commercial spaces. But it’s not just about developments day to day it’s about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and asssets for the future._
- To do that, we need passionate people to join us. If you want to be part of a team that’s driving real change, improving local services, and shaping the future of Tameside, we’d love to have you on board._
- Come and be part of something great. Let’s build the future of Tameside together’’_

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

**Reference Number**: 000954