Customer Experience Officer

2 weeks ago

Poole, United Kingdom MPLOY STAFFING SOLUTIONS LTD Full time

**Role - Customer Experience Office**

**Location: Poole**

**Salary: £22,222 per annum**

**Hours: Between 8am and 6pm, 37 hours per week**

**Monday - Friday**

**About the role**:
As a Customer Experience Officer, you will be focused on:

- Receiving and making calls using excellent customer service in order to build relationships with supporters and enquirers
- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
- Providing a professional, speedy, and appropriate response and thanking service
- Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements

**About you**

You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.

You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.

To be considered for this role you will need to have:

- Educated to GCSE standard, or equivalent - English essential
- NVQ Level 2 Customer Service skills, or equivalent (desirable)
- Proven customer service skills - telephone and administration
- Contact Centre experience desirable
- Experience of working in an office-based environment
- Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases

So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. For more information, please contact Donna at Mploy in Christchurch on 01202 478278

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

**Salary**: £22,222.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Poole: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: XCHCEODH

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