Customer Relationship Advisor
6 days ago
My client, a contractor accountancy, are looking for an Outbound Customer Support Advisor to join their Customer Support team. This role will consist of engaging with existing clients, ensuring customer relations are strong, resolving any queries and ultimately ensuring that they are happy with the service.
**The Role**:
- Speaking to existing clients, asking engaging questions to identify customer needs/ requirements
- Problem solving where required and providing guidance to customers with any queries
- Building strong relationships with clients in the hope of generating referrals for new business (this is how you earn commission in this role)
- Working to achievable role related KPI’s
**The Person**:
- Is a strong communicator with a professional and personable demeanour
- Has experience in outbound customer service (essential) or account management (desirable)
- Enjoys working in a fast paced environment
- Is a “people’s person” and is a natural rapport builder
- Enjoys working in a positive, fun, upbeat atmosphere
- Is money motivated by providing excellent customer service (there’s an amazing incentive of up to £5,100 per year in bonus in this position)
**Salary & Benefits**
Salary £21,000 + commission worth up to £5,100 per year - taking earnings to a generous £26,100 based on performance (up to £425 bonus per month).
The business is proud of their Gold level Investors in People status, and this is clear in how they treat their staff, through personal and professional incentives.
Other benefits include 23 days holidays plus Bank Holidays, company pension, free on-site parking, fully funded study support, ample opportunity for career development, annual appraisals and salary reviews, regular team building events and treats, and much, much more
This position is an immediate requirement, if you feel you meet the desired criteria please forward your CV for immediate consideration.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£26,100.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Altrincham, Greater Manchester: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Reference ID: Customer Support
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