Client Care Advisor

**Overview**:
Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night’ team and has a wide range of state-of-the-art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.

**The Team**:
Our outstanding Client Care Team are an integral part of the Pride Veterinary Centre they work seamlessly to give their clients a smooth journey whilst their pets are being cared for.

You will be working amongst a team of highly skilled Client Care Advisors, that are trained to an excellent standard to provide clients and their pets with the best possible experience when attending our hospital.

Client Care Advisors in the hospital are an important part of the practice and are there to ensure pets and their people are directed promptly to the expertise needed. Being a team player is essential, allowing you to create a noticeable impact.

**The Role**:
Your role as Client Care Advisor at The Pride Veterinary Centre will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload.

You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role.

As the appointments within the Referrals side of the practice aren’t the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.

We are looking for someone to work full time up to 40hours, working on a flexible contract. We are looking for evening and weekend cover the hours of the business fall between 7 am and 11 pm from Monday through to Friday but you would be rotas for evenings only. Additionally, you would be required to partake in the weekend rota where the shift will fall between 8 am and 11 pm Saturday and Sunday. Rotas will be produced at least 4 weeks in advance, with the expectation you are flexible to cover the ‘core’ hours and days within the week. There may be potential for extra hours to cover holidays and sickness.

If you are looking for a challenge and the ability to make a difference, this is the role for you

**Required Skills and Experience**:

- Previous client care experience
- Flexibility
- GCSE (or equivalent) in Maths and English
- Team player
- Love of animals

**Desirable Skills and Experience**:

- Knowledge of the veterinary industry
- Experience in Microsoft Excel/Word
- Customer Service training course attendance
- Problem Solver

**Professional Perks and Benefits**:

- Training in customer care
- Career progression available
- Practice focus on health and wellbeing

**Personal Perks and Benefits**:

- Birthday off work
- Death in Service cover
- Increase in holiday allowance with service
- Discount staff pet scheme