Business Support Officer

3 days ago

Eastleigh, United Kingdom Eastleigh Borough Council Full time

**Vacancy**:
**Post Title**
- Business Support Officer

**Directorate**
- Neighbourhoods & Green Spaces

**Location**
- Hedge End Depot

**Advert Close date**
- 17/03/2025

**Job description**:
**Job advert text**
- Business Support Officer - Case Management
Neighbourhoods & Green Spaces
Band 3 - £25,858 per annum
Permanent
37 hours per week

Do you want to make a difference?
Eastleigh Borough Council is committed to making a positive difference to all residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable communities and increase employment & wellbeing opportunities for all.

An exciting opportunity has arisen for a professional and driven individual to join our Business Support Team within the Neighbourhoods and Green Spaces service area. We provide a wide range of frontline services including Waste & Recycling, Grounds Maintenance and Street Cleansing, Engineering, Fleet Services, Pest Control and Parking. This role sits within the administration team that supports all these services.

Your new role:
We are looking for an experienced individual to provide customer services and administrative support to our operational services.

You will deal with enquiries from both internal and external customers and carry out a variety of administrative tasks ensuring Council standards, protocols and processes are adhered to at all times. These tasks may include managing incoming cases, raising purchase orders and invoices, making bookings for service visits, taking payments over the telephone, dealing with complaints and setting up contracts for services. You will be proactive, flexible and have a strong desire to deliver great customer service and be willing and able to learn new systems and processes quickly.

About You:
You must have excellent communication skills, the ability to prioritise workloads and be able to work with minimum supervision. You will need to be self-motivated, have a positive approach to change, and be prepared to share knowledge and skills as well as having a flexible, can-do attitude. You will have the ability to handle varying data and queries, remain calm and professional even when the pressure of workload is high.

Strong I.T skills and customer services experience is essential, and knowledge of the systems and processes undertaken by the Neighbourhoods and Green Spaces service area is highly desirable.

About us
In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.

Our benefits include:
24-29 days annual leave (dependant on local government continuous service)
Defined Benefit Pension Scheme
Places Leisure, Eastleigh - 30% off Full Membership
Confidential Employee Advice and Support Programme
Excellent working environment

For further information please refer to the attached Job Description.

Closing date: 17 March 2025

Interview date: 19/20 March 2025 - mornings.

**Employment & compensation**:
**Employment type**
- Full time

**Employment status**
- Permanent

**Weekly contract hours**
- 37.00

**Salary band**
- 3

**Salary (£)**
- £25,858

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