Cargo Supervisor

2 days ago

Birmingham, United Kingdom The Emirates Group Full time

Job Purpose: - Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate. - Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously - Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available. - Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies - Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies - Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner - Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting - Carry out commercial activities as directed by CM and Sales department when operational duties allow. This to include administration, telephone work and visiting customers. Supervisory accountabilities: - Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained. - Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required. - Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner. - Act as the senior in charge where no manager / officer is on duty
Qualifications & Experience: Qualifications & Experience: Educated to GCSE (or equivalent) with experience in a Cargo Operations environment, including Cargo experience in leading a team. OR Educated to A-Level (or equivalent) with experience in a Cargo Operations environment, including as a Cargo Agent with previous experience in team leading. Knowledge/skills: Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulations PC based skills including Microsoft Word/ Excel/ E-mail Analytical and numeracy skills Fluency in written and oral English Information - Applicants must have the legal right to live and work in the UK. The Company will not provide assistance with obtaining work permits
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

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