Customer Services Executive

5 days ago

Marlow, United Kingdom Trinity Resource Solutions Full time

This leading international power tools company are looking for a Customer Service Executive to bring value to their team They offer great company culture and the opportunity for growth

They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via telephone and electronically, managing all customer orders and enquiries.

**Who you are**:

- You will have a good working knowledge of CRM systems
- You will have previous experience within a Customer Service Ecommerce position
- You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
- You will have a self-motivated, passionate, and enthusiastic approach to work and provide excellent customer service.
- You will have excellent communication skills, both oral and written, with experience of dealing with challenging customer complaints.

**What you will be doing**:

- Managing all direct customer orders as per the internal sales order process
- Dealing directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
- Handling and responding efficiently to all general and order specific direct customer enquiries
- Supporting with order status updates and delivery tracking queries
- Effectively managing calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management
- Effectively managing the complex customer complaints and escalating it to the right stakeholders to support resolutions

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Office based customer service: 1 year (required)

Work Location: Hybrid remote in Marlow

Reference ID: eCommerce Customer Services

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