Customer Service Representative
2 days ago
We are seeking an experienced Customer Service Administrator to be the first point of contact for our customers.
**Duties will include**:
- Responding to customer inquiries
- Rate confirmations
- Prepare and check invoices
- Answer queries in relation to invoices
- Input delivery notes
- Chase releases for the following day
- Go through landing times
- Chase PODs
- Check outstanding shipping lines which are not advised on the delivery note
- Quoting for jobs and process once these are confirmed
- Liaising with operations and accounts to resolve queries
- Any other duties as required
**What We Need From You**:
- Current experience of working in customer services within a busy traffic office
- Excellent interpersonal skills both verbally and written
- High levels of attention to detail
- Problem solving skills
- Self-motivated with the ability to work under your own initiative and also part of a team
- The ability to work in a fast-paced environment
- Excellent organisational skills
**We will offer you**:
- The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
- Competitive salary
- 20 days holiday which increases with length of service, up to 25 days
- Life assurance from day one
- Free 24-hour employee assistance program
- Free health & wellbeing subscription
- Sister companies to provide more opportunities for progression
- Dress down Fridays
- Your birthday off after successful completion of your probation
- 40 hours per week, Monday - Friday, 0830 - 1730
NO AGENCIES PLEASE
Pay: £25,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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