Helpdesk Advisor

We are seeking employ a full time Technical Helpdesk Advisor to join our Technical Services team.

We are an entertainment technology company with an innovative approach to providing audio visual hardware integration and software services to a variety of different commercial sectors including bingo clubs, holiday parks, adult gaming centres, casinos, and to businesses operating in the wider hospitality and leisure sectors.

**The Role**:
Dealing with customer queries, handing over to technical specialists where appropriate and keeping customers up to date with progress and resolutions.

Identify and capture any potential software/hardware issues and escalate as necessary.

Assist with PC and Media Player build, configuration, imaging, maintenance and service.

**You will ideally have**
- A positive, can-do attitude
- Self-motivated, ambitious, and determined willingness to learn
- Possess excellent computer skills
- An Understanding Network technology
- Possess a patient, friendly and confident manner
- The desire to continuously develop your technical skills and the ability to learn new software and systems

**Beneficial but not essential**
- An interest in sound and video equipment
- Previous experience in a customer facing role

**Benefits and Salary**:

- 28 days paid holiday (including Bank Holidays)
- five days paid sick benefit
- the ability to continuously develop your technical skills in a variety of directions

Willow Communications Limited, Kilvey Road, Brackmills Industrial Estate, Northampton. NN4 7BQ

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Northampton: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: HA0506