Operations Assistant

2 days ago


Penrith, United Kingdom Penrith Building Society Full time

**Job Summary**
The Operations Assistant will work within the Operations Team to support the wider business with operational BAU, testing and project delivery.

Maintaining high levels of customer service ensuring good customer outcomes.

Support the business’ drive for efficiency, exemplary service and operational resilience.

Post holder will have day to day responsibility for the delivery of mortgage and savings BAU

**Main Duties**:

- Provide day to day member and account servicing support
- Mortgage retentions support SAO
- Maturity processing (savers and loans)
- General loan account servicing
- General savers account servicing
- Data input and amendment
- Payment processing (direct debit, standing orders)
- Digital channel administration and member request processing
- Audit and data quality checks (FLOD)
- Support regression & product testing

**Required Skills**:

- Excellent customer service ensuring good customer outcomes
- Demonstrating initiative
- Risk identification & mitigation
- Excellent communications skills both written and verbal.
- Ability to work as part of a team.
- Ability to work without supervision, in an orderly manner, delivering quality, accurate output.
- Excellent time management and organisational skills - ability to plan, prioritise and organise tasks.
- Ability to resolve problems efficiently.
- Embrace the Society’s values and demonstrate these in all aspects of the role.
- A strong knowledge of various IT packages including Excel and Word.
- Good working knowledge of compliance with AML, financial crime, GDPR and identification requirements

Pay: £18,500.00-£22,500.00 per year

Work Location: In person

Application deadline: 18/10/2024


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