Work Coach Team Leader

**Details**:
**Reference number**:

- 269179**Salary**:

- £34,173 - £34,971-
**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit - UC Scotland**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- InvernessAbout the job

**Job summary**:
Are you someone who strives to make a difference to people’s lives? If so, we would like to hear from you

DWP is looking to fill Jobcentre leadership roles in Universal Credit Operations. This is a key role and we are looking for someone who will help us deliver front line operations to positively change people lives in our communities.

The Department for Work and Pensions is committed to lifting more people out of poverty, supporting more people into gainful employment, securing children's futures and supporting disabled people to lead independent and active lives, making a difference to millions of lives.

**Job description**:
Work Coach Team leaders are responsible for coaching, leading and building the team to achieve national performance measures. They will achieve this by:

- Creating an inclusive team environment, embracing different individual needs, views, and ideas.
- Motivating, developing, and encouraging teams and undertaking regular performance reviews.
- Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
- Identifying priorities to ensure the delivery of yours and others’ objectives.
- Support work coaches to deliver excellent service to claimants including vulnerable people and those who have complex needs and/or a disability.
- Monitoring and improving the quality of the customer experience.
- Suggesting continuous improvement ideas themselves and encouraging and enabling their people to suggest and implement continuous improvement activity and innovation.
- Support work coaches to develop and maintain labour market links and knowledge.
- Being an active member of a leadership team, providing visible and effective leadership, taking a personal lead in engaging with and communicating key messages and implementing corporate changes.

**Person specification**:
**Key Criteria**
- Strong leadership and excellent people engagement skills.
- Committed to developing people and empowering colleagues through challenging conversations to drive performance.
- A motivated, energetic leader who can improve quality and consistency, demonstrating positive outcomes for customers.
- Good communication and organisational skills.
- Able to innovate and make sound decisions sometimes at pace.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Communicating and Influencing
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**Stage 1**:
**Stage 2**:
Sift and interview dates to be confirmed.

Find out more about Working for DWP

**Further Information**

A reserve list may be held for a period of 12 months from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

**Important**

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

**Reasonable Adjustment**

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new