Customer Experience Team Member

1 week ago

London, United Kingdom Ambassador Theatre Group Full time

**Role**:
Front of House
- **Salary**:
£12.50 or £12.21 hourly depending on contract choice
- **Hours**:
Variable Hours - includes evenings and weekends
- **Type**:
Fixed Term Casual
- **Interview Process**:
1 Interview:
Interviews w/c 20th October
- **Closing Date**:
19-10-2025 at 23:59
- **Location**:
The Green
Richmond
Surrey
TW9 1QJ

**Customer Experience Team Member - Seasonal Fixed Term**

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

Every night we welcome hundreds of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again

As part of our **Customer Experience Team** you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working at Richmond Theatre on a variety of shows, including our December Pantomime.
- This is a Fixed Term Contract until 4th January 2026, but there may be the opportunity for it to become permanent at the end of this period._

This role is based at the beautiful **Richmond Theatre**, designed by Frank Matcham, opened in 1899 and now, at 126 years old, continues to attract first-class companies and famous names including Andrew Scott, Jodie Comer, Sir Ian McKellen and comedians such as Jimmy Carr, Nina Conti and Al Murray. We are primarily a playhouse but also host musicals, stand-up, ballet, opera and pantomime across the year. The venue has also been used in many TV and film productions including Downton Abbey, Bugsy Malone and Ted Lasso, just to name a few.

**Interested? Please click on the link to view our full job description.**

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

**Closing Date**:
19-10-2025 at 23:59

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