Personal Property Advisor

**Personal Property Advisor Job Advert**

Hybrid working with full training provided.

Here at Yopa, our customers get the same end-to-end service they would from a high street agency, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes dedicated,experienced local estate agents, evening and weekend opening hours via our 2 super-branch contact centres in Watford and Hinckley and help with everything from mortgages to conveyancing. Our popular Pay Later option means customers can defer the cost of sellingtheir home for 10 months and our No Sale, No Fee proposition means sellers have the flexibility of not paying a penny until their home is sold.

We are excited to announce new opportunities available for experienced, estate agency proffessionals to join our passionate team of Sales Progressors based at our award-winning Customer Contact Centre in Watford, Hertfordhire.

As a Personal Property Agent you will be responsible for providing an amazing home moving experience to every buyer and seller within your assigned region; nurturing relationships from post valuation or at the point of instruction to an offer being qualifiedand agreed through to the point of completion, providing marketing updates and guidance and advice on a number of additional products and services Yopa have to offer along the way, Including conveyancing, financial services and bundle packages i.e. premiumlisting, featured property, viewing packs etc

**Responsibilities & Duties**

Proactively Involved in contacting vendors to nurture relationships post valuation right through to completion, while driving average revenue per instruction by upselling conveyancing, financial services and bundle packages i.e., premium listing, featuredproperty, viewing packs etc.
- To provide an amazing home moving experience for each seller, every step of the way; from the point of instruction through to the point of completion.
- Ensuring Monthly communication with the vendor from point of instruction and an offer being qualified and agreed and onwards through to exchange and completion.
- Handle complaints about Yopa and our recommended partner services arising during the transaction and resolve to a positive outcome.
- Remain actively engaged with market in your region, providing first hand advice on marketing strategy and price management to all live vendors on a weekly basis to ensure we sell clients properties swiftly.
- Liaise with various department to resolve customer enquiries

**Skills and Experience Required
- Estate agency/sales negotiation experience is essential.**
- Experience In up-selling/cross-selling additional products and services
- Excellent verbal and written communication skills
- Self-motivated and passionate about providing excellent customer service
- Ability to work effectively in a fast-paced environment
- Highly adaptable and can work well as part of a team
- Strong organizational skills and time management; manage multiple tasks while maintaining attention to detail
- Proven Negotiator
- Computer-literate. Training in specific company software/systems will be provided.

**What's On Offer**:

- Basic of £25k plus bonus worth up to £5k per annum
- Additional uncapped commissions available from additional product recommendations, including conveyancing, financial services and bundle packages i.e., premium listing, featured property, viewing packs etc
- Fun, diverse and Inclusive company culture, forward thinking in our approach to employee engagement and customer service utilizing the latest prop tech
- Enrolment Into an Aviva Workplace Pension Scheme (option to opt out)
- Free Breakfast and Refreshments available throughout the day
- Access to exclusive DMGT Group Discounts for hundreds of retailers across over 26 categories Including getaways, groceries, fashion, electronics, food & drink and entertainment
- Covid secure offices, adhering to Covid guidelines
- Free onsite parking available and Shuttle bus service available from Watford Junction Station direct to the Office
- Award Winning dedicated Learning and Development Department to guide you in your new role, providing a quality training experience to all new employees throughout their careers with Yopa
- Ongoing Learning and development opportunities available via our e-learning platform Yopa Thrive, with additional access to health and wellbeing services
- Discount when you or a family member sell with Yopa and discounts on Mortgage Advice via our sister company Scout Financial Services
- Refer a friend scheme
- Monthly competition giveaways Including the chance to win Hampers and Amazon Vouchers
- Internal Career Progression opportunities and Apprenticeships schemes available
- 3 days in the office, 2 days working from home
- 40 hours across Monday-Friday, 9:00 am-17:30 pm & 1 in 5 Saturdays (9:00am-15:00pm)

Good luck