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Depot Manager

3 weeks ago

Arrow Green, United Kingdom LWC Drinks Full time

Brief Overview:

- Having full P&L accountability for a multi-million pound turnover business, responsible for delivering the companies ambition in terms of sales and profit growth
- Responsible for leading, inspiring, and line managing all depot staff including Office Manager, Distribution Manager, Warehouse Manager, Sales Support team, Distribution and Office staff.
- Working alongside the Sales Manager, Account Managers, and Wine Development Managers to drive sales, and ensure that all key requirements of our customers are delivered.
- To manage the day to day running of the depot, focusing on exceptional customer service balanced continually with distribution efficiency
- Accountable for defining, agreeing and implementing the depots Customer Service Charter
- Interrogating and analysing our systems and data to monitor performance and plan improvements.
- Defining and delivering in conjunction with the Regional Manager the short, medium, and long term plans for the development of the depot and the business
Core Duties:

- Ensuring that the depot is fully compliant with all aspects of health & safety, and that every member of staff is clear on their responsibilities
- Ensuring the depot delivers on all its requirements in terms of vehicle and fleet management and protects our operator’s license
- Responsible for all personnel within the depot, ensuring that the appropriate training, development, and reviews are completed.
- Leading and inspiring the team, creating a culture of customer service excellence and a great team spirit
- Setting budgets and targets for the depot and each department, and ensuring the plan is delivered
- Monitoring and checking weekly sales and trading patterns, and adjusting the plan accordingly
- Analysing our systems and the data available to control margin and costs, ensuring the net profit ambitions are achieved
- Ensuring stock and cash integrity is maintained at all times, and that the right processes and procedures are in place to protect company assets
- Reviewing and adjusting the route planning, and optimisation to ensure that the depot continually adjusts the depots network to meet customer/business requirements
- Reviewing credit and finance across our customer base, making the right commercial decisions in conjunction with the Sales Manager, Commercial Manager, and Regional Manager
- Maintaining high standards in the depot, and at every customer touch point
Key Skills:

- Experience of working in a fast paced distribution and warehouse environment
- National CPC holder would be advantageous
- Ability to lead and direct a large multi-functional team through a tiered management structure
- Excellent communication skills both upward and downwards, with the ability to tailor the message for the audience
- High calibre leadership skills, with a proven track record of delivery against sales and profit targets
- Experience of delivering exceptional customer experiences with a “can do” approach to distribution
- Specialist knowledge of the Drinks Industry and the market place would be advantageous