Team Leader

2 weeks ago

Milton Keynes, United Kingdom Costa Coffee Full time

**Overview**:
**Team Leader** Here at Cuppacoff we are a large diverse organisation that operates a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country. One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you. **A bit about the role** As a Team Leader, you’ll have your first taste of leadership responsibility, accountability and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.

**What's involved?**:

- Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
- Making the most of people’s talents they’re in the right place to maximise sales
- Training and accrediting new Baristas
- Getting familiar with new recipes and ranges, and sharing the exciting news with the team
- Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores
- Becoming a brand ambassador and helping us shine.

**A bit about you**:
A passion for coffee and people is just the start of what we’re looking for. What else makes a great Team Leader?
- Reliability to open and close the store safely and on time
- Team leadership experience in a buzzing environment
- Ability to take on shared responsibility whilst on shift and support team members
- A love of turning knowledge and know-how into hot ideas to help your store succeed
- Willingness to learn and be bold, brave and action-orientated
- Flexible approach and can-do attitude, as each day offers exciting new challenges.

**What we can offer**:
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

- £11.80 per hour
- Great Opportunities to develop yourself and progress your career
- Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
- Costa Employee Discount Card - 25% off food & drinks in any Costa store when you’re not working
- Employee Assistance Programme
- Health & Wellbeing Programme
- Refer a Friend Scheme
- Company Pension
- Opportunity to impact your local community by getting involved

And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

**A bit about us**:

- This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert._

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