Business Analyst

We are looking for an experienced Business Analyst with an ability to make a tangible difference to our business operations working within the Digital Transformation team. You will be a key player in helping your stakeholders revolutionise their ways of working. You will be pivotal in getting stakeholder buy-in, and work closely with the Product Owner and Developers to deliver these improvements (including training the SuperUser group). You will also highlight the benefits to ensure we can measure what we have improved and share our success. This role has a good career trajectory with opportunity for growth and development, based at our Head Office in Upminster, with opportunity for hybrid working. **Key Responsibilities** - Contribute towards defining "What good looks like" and support stakeholders through the journey - Work with Product Owner to work towards requirement (Epics and Features) 'readiness’ which align to business needs and requests - Ensure regular communications with Stakeholders - Provide training & support to all stakeholders where appropriate - Collaborate with the BA team to create a complete Knowledge Base for all processes and procedures within the Uniserve Group - Work with all stakeholders to support on BETA testing, and oversee UAT from the business teams - An "automate everything" consideration taken towards process improvement - Support the project lifecycle through Request, Requirement Refinement, Demo, Build, Test, Hyper Care, and Business as Usual - Ensure "Evergreen IT" by highlighting when software is due to be upgraded and support relevant teams with a smooth upgrade process **Skills Knowledge and Expertise** - Qualifications in at least 1 of the following disciplines : Six Sigma (Yellow Belt or Higher) / BCS Business Analyst / APMG Change Management - Demonstrable track record of implementing business change and/or digital transformation through a defined change management process - Experience and knowledge in supply chain, warehousing or freight would be beneficial but not required - Demonstrates leadership and can manage prioritisation conflicts - Can manage a backlog of requests, by detailing requirements, resolving, dependencies & and managing priorities with other Function Owners - Can look ahead to create Road Maps and share strategy with senior stakeholders - Review progress of requirement build to plan in demos, and share regular updates with stakeholders - Can gain trust from stakeholders and be their 'go to’ person for all requests or queries within their domain **Additional Working Requirements** - Full UK Driving Licence Required - Travel to various Uniserve Group sites required **Benefits** Uniserve is the UK’s largest independent Global Logistics, Trade Management and Technology Group. As well as competitive pay and we offer: - Discretionary Bonus - Interest Free Company Loan (up to £1000 after 12 months service) - Free On-Site Parking - Eye Care Vouchers - Flu jabs annually on site or vouchers. - Private Health care scheme dependent on level - Life Assurance - Electric vehicle charging points - Flexible Career Pathway with tailored L&D - Apprenticeships and Degree Apprenticeships **About Uniserve Group** Established in 1984, Uniserve is the largest British privately owned international freight and logistics company. Working with an unrivalled network of professional partners across the world. We are experts in all major Global trade markets and specialistsin Europe, China, South East Asia, and the Indian Subcontinent.