Resource Coordinator

**About us**

Sign Solutions, established in 1998, is the leading provider of services for Deaf and hard of hearing people, 24/7/365.

As an ISO 9001 & 27001 accredited, Crown Commercial Service framework supplier, of non-spoken interpretation and translation, we provide experienced, NRCPD registered, DBS and BPSS checked, interpreters onsite, nationally and internationally.

Our innovative InterpretersLive video relay interpreting service provides a British Sign Language interpreter, on demand, using a desktop computer or tablet. Deaf employees have instant access to meetings and the ability to have phone calls with hearing customers and colleagues.

The same Interpreterslive video relay service helps organisations become accessible to all Deaf consumers, via a link to our video service, from their website, which increases the accessibility rating of their website and allows Deaf people to call the organisations over the phone via a real time online BSL interpreter.

Our training centre provides qualifications in BSL, and CPD for British Sign Language interpreters. Our deaf awareness training can be delivered onsite or via e-learning.

We make videos and documents accessible to Deaf people by translating them into BSL; we provide a cost effective and efficient translation service.

Our aim is to assist organisations to become accessible to the Deaf community under the Equalities Act 2010, and the NHS can use video interpreting to meet the requirements of the Accessible Information Standard

Working with a broad range of corporate clients in the private and public sector, as well as individual Deaf clients, this role is to predominantly co-ordinate interpreters effectively to meet the interpretation, translation and training requirements of our clients.

**Responsibilities**:

- Sourcing, allocating & booking of in-house and freelance interpreters as per clients’ interpretation request
- Control & implement effective diary management to ensure efficient utilisation of in-house and freelance interpreters
- Reporting to Agency Manager
- Provide support and advice to new and existing clients regarding the type of interpretation required and any complimentary services which may be of benefit
- Liaise with the Finance Department as necessary
- Adhoc booking administration as required
- Effective and professional management of client account relationships

Effective relationship with freelance interpreters

**Qualifications**:
Essential skills/qualifications/experience
- Resource Co-ordination/scheduling experience in interpretation sector
- Ability to learn and use bespoke diary management systems
- The ability to multi task and handle several support requests
- The ability to understand individual client contracted terms and pricing
- Possess excellent organisational and written skills
- Work effectively independently and as part of a team
- Thrive on a fast paced environment

**Sign Solutions (Sign Language Interpreting Agency) Ltd provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

**Job Types**: Full-time, Part-time, Contract, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
All employees are working 50/50 from home or office. This role can be carried out from home.

**Experience**:

- providing Interpreter or resource co-ordination: 1 year (preferred)