Clinic Supervisor

The role will involve working within a small team and main duties are; Duties and Responsibilities: To ensure there is a front line service for all enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary. The management of the patient booking system to include building of clinic sessions, management of waiting lists and breaches, data cleansing; To report all unauthorised absences to the Admin Co-Ordinator and to be responsible for the day to day supervision and reporting of sick leave, lieu, annual leave and study leave to the Co-Ordinator and to complete return to work interviews as appropriate. To support the Co-Ordinator in the completion of staff personal development reviews; To act as the Superuser for the patient electronic computer system; To ensure display and availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys; To deal with all internal/external mail and redistribution to relevant department; To accept deliveries and ensure these are dealt with promptly; To ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate; To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy; Ensure that all copy typing/audio typing of medical reports and general correspondence is undertaken to meet deadlines; To report any faults, defects or building defects to the CAFM Helpdesk; To ensure that appropriate levels of identified stock and lower level clinical equipment are requisitioned on the Purchase Ordering system; Compliance with fire precaution/fire safety arrangements including weekly completion of checks required under Fire Register for premises; To act as Fire Warden and First Aider to meet legislative requirements.

To manage and update clinic and meeting rooms availability within the premises and maintain as appropriate; To manage, update and maintain clinical diaries as requested; To communicate verbally and in writing with multi agency services regarding information which may be sensitive and possibly highly distressing which might be of a legal nature; To arrange meetings between staff as directed, take notes and distribute the meeting notes to parties concerned. To participate constructively in Team Meetings; To identify and support staff training and development programmes in liaison with the Admin Co-Ordinator ensuring mandatory training is up to date for self and team; Completion of clinic building inspections and audits; Completion of clinical waste documentation; Carry out appropriate security arrangements for premises which may include locking and alarming of building; Maintain register of all keyholders for the premises; Security of contents of key boxes for the whole building; Maintain petty cash and any income/expenditure items in line with standard financial instructions; i.e. petty cash, sale of supplies; patient travel costs, To carry out inductions for all new members of staff and service users who may work within the postholders clinic location ie that includes fire procedures, facilities of the building and general rules and procedures within that location; Responsible for the timely submission of requisitions and year end statistics. Responsible for maintaining and updating the asset management register within CAFM; To adhere to Bridgewater policies and propose changes to working practices in own administrative area.

In addition, the post holder will be expected to carry out any other duties as required, within the remit of their role