Smart Meter Apprentice

Hereford, Herefordshire (Field-based)

Can you see yourself in an active role while helping to achieve Zero Carbon Living?

Are you a practical learner? You can become a qualified Smart Meter Engineer while working and training on the job

Do you prefer to be on the move and help our customers in person rather than stuck in front of a computer screen? You’ll meet different people every day while having autonomy over your own work.

If this sounds like something you’d be keen on, please read on We don’t even need to see your CV - no matter your background, past experience, age or gender, we’ve worked hard to create an environment which is exciting & comfortable for everybody & we’d love to hear from you

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.

We call this Plan Zero - and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Where in the world of OVO will I be working?

We’re offering an exciting opportunity to start a new career as a Smart Energy Engineer. As an Apprentice Engineer, you’ll be working at customers homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.

What will I be doing?

You’ll join us as a Smart Energy Engineer Apprentice, ready to take advantage of the opportunities provided to develop your skills. Your apprenticeship will last for a minimum one year, during which time you will gain recognised transferable skills and qualifications.

As part of a 53 week Apprenticeship programme we’ll support you through your initial 20 week training period, half of which will be spent at one of our top training academies. You’ll learn and obtain experience in the fundamentals of installing smart, gas and electric meters and associated equipment, providing energy efficiency advice - and helping our customers make the most of their new technology. You’ll then partner with an experienced OVO Engineer who will mentor you on the job.

Upon completion of your training and mentoring you’ll continue your 53 week Apprenticeship working live, installing meters into the homes of 1000’s of our customers whilst completing your apprenticeship portfolio

Key Responsibilities
- Being a passionate advocate of Ovo’s Plan Zero and energy efficiency, you’ll deliver the highest possible level of customer satisfaction by becoming a brand ambassador, understanding how you can make a difference
- Engaging with our customers on the benefits of smart meters including how to monitor and reduce their energy consumption.
- Committed to learning and achieving a Diploma in Smart Metering Dual Fuel, and associated qualifications
- With support and coaching from mentors and your Manager you will continue to develop and document your progress along the way
- You’ll be responsible for the whole customer experience, starting with ensuring you have the right materials stocked in your van, a proactive approach to pre-visit communication, whilst utilising strong technical skills to deliver exceptional service, getting it right the first time
- Adapt working methods to Installing Smart metering systems in a range of Customer environments. Identify where situations or conditions are to unsafe standards and take appropriate actions
- Always look for opportunities to work collaboratively with your peers and colleagues whilst having a flexible and responsive approach to ensure we always deliver on our customers’ needs
- Carry out risk assessments to ensure safety of yourself, customer and their property. Use tools, equipment and PPE in a safe and appropriate manner

Is this the job for me?

You don’t need any previous experience The kind of person we’re looking for:

- You’ll have a strong desire to learn and develop, using creative thinking and be able to adapt to new ways of working
- Demonstrate key behaviours that align with our OVO values, including understanding the power of getting things done better, togetherbeing creative and enjoy solving problems, as well as thrive when moving quickly and working at pace
- Comfortable talking to & helping our customers in their home
- Great at multitasking and handling your time to get things done
- Comfortable using smart devices, and always happy to learn about new systems and tools to help you do your job better
- A good level of Maths and English skills
- A current full manual driving licence (with up to 6 points), which you can use in the UK and be 18+

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For our Field Engineers

On top of our amazing benefits you will also receive a pre-Loaded MasterCard with £69 eac