Booking Coordinator

**Booking Coordinator - Out of Hours**

**About The Role**

Due to our ongoing growth, we're looking for Booking Coordinators to join our team to help fulfil client bookings and send the right interpreter to client jobs.

**The vacancy is for a total of 19.5 hours, with the following shift pattern**:
**Mon 06:00 09:00 (3)**
**Mon 17:30 22:00 (4.5)**
**Tue 17:30 22:00 (4.5)**
**Sun 06:00 14:30 (7.5)**

As a Booking Coordinator, based in the Operations Department, you will provide support to all areas within the business, as well as communicating with our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.

We are looking for highly organised, self motivated, quick thinking individuals to join our successful and ever expanding team. The ideal applicant must be a dynamic individual who has the ability to work under pressure, multitask and is a great communicator and takes pride completing tasks to a high standard.

**Main Duties & Responsibilities**
- To manage a large amount of inbound & outbound calls in a professional manner, booking interpreters onto relevant jobs, resolving queries and liaising with other departments
- Calling clients showing great telephone etiquette and customer care
- Ensuring an interpreter is present for every booking
- Build rapport with clients and interpreters
- Prioritising tasks within the team, showing organisation, quick thinking and flexibility
- Troubleshooting to ensure we provide the best possible service in unexpected scenarios

**About You**
- Previous experience of working in fast paced, pressurised environment (essential)
- Experience of working in a customer focused environment (essential)
- Effective listening, communication, and strong negotiating skills (essential)
- Excellent problem-solving skills
- Able to multitask and think critically
- Excellent attention to detail
- Can use initiative in a pro-active manner
- The ability to work independently and as part of a team
- Can take instructions and carry out tasks efficiently and to a high standard
- Good time keeping
- Social and outgoing and easily able to build relationships
- Proficient with all facets of MS Office
- Have an eagerness to learn and develop skills

**What's In It For You?**
- Hybrid working post-training (4 days a week in office, 1 day at home)
- 22 days annual leave plus bank holidays, this increases with your service
- Enhanced Maternity and Paternity Pay
- Employee referral scheme and bonuses
- Free breakfast, fresh fruit and tea & coffee provided daily
- Part of Manchester Liftshare Community platform
- Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
- Cycle to work scheme
- Internal employee recognition schemes such as employee of the month and end of year awards
- Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
- Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions.

**About Dals**:

- Everyone Understood_

At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
- Our People are our future. We take care of them._

Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
- Disability Confident Commited employer
- Armed Forces Covenant pledger
- Ministry of Defense Employer Recognition Scheme Awardee
- Mindful Employer
- Able Futures Member
- Accredited Real Living Wage Employer
- Employers Network for Equality & Inclusion member

**Applicants must be UK residents and by the start of employment, have permission to work in the UK. In addition, you are required to undertake a basic DBS check for this role.