Kickstart Retail Shop Assistant

**Working in partnership with the Department for Work & Pensions**

**Kickstart - Retail Shop Assistant**
**Location: 4 Rosemary Lane, Richmond, North Yorks, DL10 4DP**

**Hours: 25 hours, 24 weeks**

**Salary: £8.91 per hour**

Context

We help anyone, anywhere in the UK and around the world, get the support they need if crisis strikes: connecting human kindness with human crisis.
We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own
communities. And when the crisis is over, we help them to recover and move on with their lives.
We are part of the global Red Cross and Red Crescent humanitarian network.

Our values and principles

Our values (compassionate, courageous, inclusive and dynamic) underpin everything we do. As a member of the Red Cross and Red Crescent Movement, the British Red Cross is committed to, and bound by, its fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Purpose of the role

To assist the Shop Manager and volunteers in dealing with customers to help maximises sales and presenting an excellent image of the British Red Cross.

Main responsibilities

To be familiar with till procedures, to operate the till and to assist the volunteers with till operation

To accept donations from members of the public and assist with carrying to the stock room

To actively promote Gift Aid to donors and the Red Cross Loyalty card to all customers and donors

To be familiar with the shop stock and actively promote sales of goods

To assist the Shop Manager with sorting donated stock and preparing items for display and sale in line with set standards and procedures

To assist the Shop Manager with cashing up and banking processes and procedures at the end of the day

To assist the Shop Manager in maintaining a tidy and organised stockroom and shop floor

To assist with the cleaning of the shop/stockroom including vacuuming, dusting, retouching displays, tidying rails and shelves etc.

To work with volunteers and other members of staff to deliver excellent customer service to all customers

Making full use of the training, development and accreditation opportunities

Setting up to three personal development goals

Team Member

Actively participates in all team meetings
Supports other team members
Work and behaves in accordance with all BRC policies and procedures
Upholds the fundamental principles of the Red Cross and acts with integrity, in accordance with the Society’s values (inclusive, compassionate, courageous and dynamic

Training and development

British Red Cross induction and mandatory training for all employees

First Aid at Work (3 days)
Mentor support (1 hour per week for 24 weeks). Your mentor will help you with personal goal setting to make the most of your experience

Access to a learning programme specific to the retail charity sector and support to gain the skills and experience needed to undertake all duties required within the shop environment.

Opportunity to work with a member of the Retail head office or support teams on retail related projects or tasks depending on your interests.

Pre
- engagement checks
Criminal Records

This role will not require a criminal records check.

Diversity

At the British Red Cross, we are looking for the right people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

Person Specification

Knowledge & Skills
(Essential)
Level 2 English and Maths or working towards it
Excellent timekeeping

(Desirable)
Customer Care skills

Experience
(Desirable)
Experience working in a retail environment

Experience with cash handling and reconciliation