Learner Support Coach

**Vacancy Name**
- Learner Support Coach

**Vacancy No**
- VN3562

**Location City**
- Cardiff

**Contract Type**
- Permanent

**Salary Minimum Pounds**
- £23400

**Salary Maximum Pounds**
- £23400

**Description**
- Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

**Role Information**

**Main Purpose of the Post**:
As a Learner Support Coach you will be the first point of contact for prospective learners, parents and gatekeepers. You will provide support to all Academies as and when needed and have the ability to work alone and unsupervised. This position is a hybrid position, working 1 day per week from home. You would be expected to work 10am - 6pm on your WFH day, with the other days between the hours of 8am - 5pm.
- **You will need these important qualities**:

- Excellent Communication at all levels, and ability to communicate in person and remotely.
- Excellent IT Skills.
- Ability to work unsupervised and work well as part of a team.
- Excellent organisational skills.
- Good time management.
- 1 - 2 years of experience within a customer service role ideally within a call centre and/or sales/retail environment (full training will be given on knowledge of courses available).

**MAIN DUTIES**
We are looking for an individual who wants to work in an exciting, and energetic environment and have a real passion for delivering excellent customer service, advice, and guidance.
- Responding to and contacting potential learners who have expressed an interest in joining LCG.
- Explaining the benefits of joining LCG, setting expectations for learners with clear information advice and guidance.
- Maximising all opportunities to on-board new learners.
- Answering general queries on how the LCG works and the content of the courses on offer.
- Completing digital paperwork and arranging enrolment appointments for LCG academies.
- Follow up on missed-appointments and rescheduling.
- Recording accurate information in our CRM system and keeping a log of conversations had and actions that are required.
- Support LCG retention by contacting learners/next of kin who are absent and/or at risk to ensure that they have the support needed to return and successfully achieve their learning aims.
- Monitoring attendance and follow up with academies any discrepancies on registers.
- Support MIS and Academies in ensuring all queries are responded to in an accurate and timely manner.
- Liaise with parents with learner matters as and when required.
- General admin duties that help to support learners and ensure we have full recording of information in our system.

**GENERIC DUTIES**
- Conduct your role in line with the company values and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
- Ensure confidentiality and professionalism at all times.
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role#
- **Working Flexibly**
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.**Essentia Criteria**

**You will need these important qualities**:

- Excellent Communication at all levels, and ability to communicate in person and remotely.
- Excellent IT Skills.
- Ability to work unsupervised and work well as part of a team.
- Excellent organisational skills.
- Good time management.
- 1 - 2 years of experience within a customer service role ideally within a call centre and/or sales/retail environment (full training will be given on knowledge of courses available).

**Why work for Learning Curve group?**
- There are many reasons that make Learning Curve Group a fantastic place to work
- Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me
- In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:

- 26 days annual leave + Bank Holidays
- Buy & Sell an additional 5 days each year
- Length of service annual leave increments starting at 2 years
- Healthcare Scheme
- Tech Scheme
- Ikea Scheme
- Cycle to work Scheme
- Paid Volunteer day each year
- Early Finish Fridays on the last Friday of every month
- Stud