Air Ticketing Executive

Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us

What is happening now: We are in the amazing position, that have grown so we are looking for new staff This will be a hybrid role of part working form home and part office work
- but this is once you have passed your probation so you must be able to work from our office in Horley. We are open from 8am - Midnight 7 days a week. This is on a 4 days on 4 days off roster basis and the shifts are either 0800-1830, 0900-1930, 10.30-2100, 13.30-00.00.

**The Role**:

- Working across different systems to issue tickets on numerous airlines
- Following internal processes to confirm bookings
- Question and provide solutions to ticketing issues
- Processing refunds, cancellations and reissues
- Dealing with airline queues
- Follow internal processes on preventing fraudulent bookings
- Opportunity to work alongside our development team to simplify ticketing processes
- Support the customer service team with ticketing issues.

**Essential Skills**:

- Previous experience working in a ticketing team
- Amadeus GDS is essential
- Be able to multitask at a fast pace whilst maintaining a high level of attention to detail
- Highly organised, proactive, able to manage multiple priorities and meet deadlines

**What we offer**:

- Competitive salary
- Full training given
- Modern office
- Free parking
- Pension scheme
- Free Wi-Fi
- Summer & Christmas parties
- Travel perks
- Opportunity to directly and personally influence the next stage of growth of a young, innovative and fast-growing OTA

**Benefits**:

- Flight credits of up to £1000 per year based on length of service
- 2 extra wellness holidays per year focusing on employee wellness
- A 2-week paid sabbatical for every 5 years of service

**Great Place to Work 2022-23**
Alternative Airlines is officially certified as a Great Place to Work 2022-23. This certification was independently awarded by Great Place to Work® after they conducted an employee survey that showed:

- 97% of employees agree that Alternative Airlines is a great place to work
- 97% of employees agree that they’re treated as a full member regardless of their position
- 100% of employees agree that they’re made to feel welcome when joining Alternative Airlines

**Salary**: £20,000.00 per year

Work Location: Hybrid remote in Horley, RH6 9ST