Witness Care Officer

13 hours ago

Reading, United Kingdom Peel Solutions Full time

We are currently recruiting Witness Care Officer based in Reading. **Job Skills**: Customer Service Skills Competent on MS office Ability to communicate with a wide range of people Work on your own initiative Negotiation skills Teamwork Problem solving skills Able to work in a fast paced / pressured environment 1. Good standard of education with a minimum of 4 GCSEs grades A-C/9-4 or equivalent including Numeracy and Literacy. 2. The ability to communicate calmly and effectively with a wide range of internal / external customers and partner agencies in stressful and pressurised situations. Ability to negotiate / influence anxious, distressed or angry customers. 3. Ability to work on own initiative, manage own workload and work to non-negotiable deadlines whilst making decisions within agreed guidelines. Experience of prioritising workloads after assessing individual need and organisational risk. Managing own workload and working to non-negotiable targets. 4. Proven experience of using MS Office (including Word & Excel) and ability to learn new IT systems. Proven ability to input, update and retrieve system information. 5. Ability to work effectively as part of a team with excellent problem solving skills. 6. Resilient, reliable and able to cope in a pressured environment with the ability to remain calm and accurate in a variety of situations. 7. Previous experience of working in a customer service environment or in a role requiring direct contact with customers. 8. Knowledge / experience of the Criminal Justice System and / or willingness to gain understanding of relevant Government initiatives i.e. Vulnerable and Intimidated Witness, Narrowing the Justice Gap, and of partnership and/or multi agency working and GDPR / MOPI. &nsbp;

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