Securities Officer

About the team:
The Mortgage Servicing department supports the Bank by delivering the very best service, challenging convention and opening doors that others can’t for our borrowers.

About Us:
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing:
In this role, you will have the opportunity to be responsible for the management and oversight of requests from customers and solicitors relating to all queries and post completion requests for all Interbay brands.

Key activity is to ensure that all requests are assessed and managed in line with agreed service standards, business policy and mandates, ensuring business risks are mitigated. Working closely with the Legal, Real Estate, Underwriting and Credit teams.

Working within a supportive team with a clear progression matrix in place you will gain exposure to project work and have the autonomy to drive your career and development goals.

Your responsibilities will include
- Responsible for the oversight, processing and reporting of all securities & complex post contract requests received from customers, solicitors and other third parties across the InterBay portfolio
- Fulfilment of core servicing activities and customer requests across the InterBay portfolio, both written and verbal.
- Answering telephone calls from customers and 3rd parties, managing them appropriately and in line with DPA processes.
- Ensuring processing and approval of requests are in line with documented processes, procedures and mandates.
- Investigating and responding to complex mortgage servicing enquires raised by the business.
- Preparing regular status reports around position of complex post contract variations and breach accounts.

In return for your commitment:
We offer a base salary dependent on experience of between £25,500 - £27,500 and a competitive benefits package including:

- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave - Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
- Paternity Leave - 8 weeks of paid leave to be taken within 12 months of birth or adoption.
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience of working within a mortgage securities environment would be an advantage.
- Professional background working within a regulated organisation is essential.
- Hands on experience communicating with customers through telephone and written channels.
- Intermediate skills working with Microsoft Word, Power Point & Excel.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress._
- Whilst we are an organisation that values face