Customer Service
1 day ago
Magenta Flowers is a small startup business with big ambitions Magenta Flowers specialise in Flower Preservation, in other words; turning flowers from special occasions into beautiful handmade works of art that customers can treasure forever. These flowers come from special occasions such as Weddings or Funerals and have a lot of sentimental value to customers.
Magenta Flowers started a couple of years ago and was a home based business until July 2021. However since then we have served thousands of customers and received over 1000+ positive reviews. We have also managed to win a few awards including Best Wedding Preservation Company & Customer Satisfaction at the Global Wedding Awards.
**The Role**
Due to increased customer demand, we have decided to hire an additional customer service apprentice to join our team. Ideally you will be a bubbly outgoing person with great written and verbal communication. Someone organised and keen to be involved in a fast paced growing company. We are looking for people with a great 'can do' attitude, who are team players and want to provide the best experience possible to our customers. Being good at taking photos is desirable as you will take many photos / videos of our completed items.
This role will be quite diverse, here are some of the duties listed below:
- Customer Service - responding to customers looking to place an order with us and advising them of the best products / how to send flowers to us etc.
- Customer Service - Updating existing customers on the progress of their orders when they enquire.
- Customer Service - Answering the phone & also meeting customers face to face when they want to drop their flowers to use or see what kind of products we produce in person.
- Taking photos & videos of completed items and sending to marketing team and customers
- Post - printing labels and posting packages to customers each day
- Ordering supplies & stock when we run low
- Helping to pack flowers away for drying
- Help maintain a tidy workspace
This role is full time with hours of 9:30am to 5:30 pm Mon - Friday.
Good luck
**Job Types**: Full-time, Permanent, Apprenticeship
**Salary**: £12,000.00-£14,000.00 per year
Additional pay:
- Performance bonus
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Wellness programmes
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application question(s):
- Are you able to commit to a full-time apprenticeship?
- Please describe your customer service experience
- Why would you be a good fit for this role?
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