Patient Meals Service Assistant

A great opportunity has arisen to join our professional catering teams at Gloucestershire Hospitals. Each year, our hard working staff prepare, cook and serve over a million meals for patients, staff and visitors from our production kitchen.
The role of the catering assistant is to ensure that patients, staff and visitors are provided with an efficient food and beverage service delivered in a polite and courteous manner. We want people who are passionate about food and as equally passionate about delivering excellent customer service.

Hours of service are between 7.00- 20.00 or Monday to Friday

PMSA required are mostly 11.30 -20.00.—or 4.30-20.00 Monday - Friday. Some Flexibility is required as slight variations may occur with changing of service requirements
- Preparation for service, portioning and presentation of meals, checking for Special Diets and liaising with nursing staff to ensure high standards are achieved consistently.
- To undertake general cleaning duties within catering department and associated areas, following safe systems of work and achieving agreed standards
- To wash up cutlery, crockery, utensils, equipment and containers, ensuring a clean and safe food and beverage service is available at all times
- Provide good customer service and build good relationships with our customers, greet customers and approach them in a way that is natural and fits the individual situation

GMS is a forward looking and enterprising organisation with a clear vision for the future of delivering high performing services with a focus on continuous improvement. Our 720-strong team are responsible for developing, maintaining and operating those facilities to support the needs of our staff and customers, and to achieve GMS’s vision.
We provide essential facilities management and estates services to Gloucestershire Hospitals NHS Foundation Trust, ensuring a high quality environment for the benefit of staff, visitors and patients. Specialising in healthcare, we have a deep understanding of the sector and what is required to keep non-clinical operations running smoothly, now and in the future.

**GMS vision**: Together, exceptional every day.

**GMS values**:
**1. excellence**: we are proactive, enthusiastic and put the customer first in everything we do

**2. inclusive**: we work as a team and value everyone’s contribution

**3. integrity**: we are honest, principled and reliable

**4. listening**: we are welcoming and are interested in other people’s thoughts and feelings.

Patient Meal Services

To be responsible for food and beverage services, prepare patients beverages and snacks and clearing up of patient’s beverage service in accordance to the work schedule.

Preparation for service, portioning and presentation of meals and beverages, checking for specialist diets and liaising with nursing staff to ensure the correct items are provided.

Prepare for washing up both at ward level or in the catering department, using chemicals and equipment following standard operating procedures and COSHH regulations

To be responsible for undertaking ward fridge temperatures and recording all the information accurately to ensure compliance with food hygiene legislation, and Hazard Analysis Critical Control Points requirements (HACCP)

Communicate effectively with patients especially when completing beverage service and be aware of specific dietary requirements.

To report maintenance faults and building fabric issues to your Supervisor in accordance with local procedure.

To ensure patients privacy and dignity is maintained throughout your work

Retail Services

Provide good customer service and build good relationships with our customers, greet customers and approach them in a way that is natural and fits the individual situation

The post holder will have an understanding of all GMS products for sale, where they are located, brand names, place of manufacture and price.

Listen to customer feedback by listening to what the customer is objecting about, confirm the validity of the concern and offer a solution.

Operate cash register and alternative payment system in GMS retail areas, reconcile monies ensuring that standing operating procedures are applied and followed. Where appropriate to ensure the security of cash takings whilst at the same time not putting oneself at risk.

Clean and replenish the vending machines on a regular basis, suggest improvements to the service as trends change, completing all relevant documentation and sales information.

Report any sightings of pests or damage to the fabric of the buildings that could provide potential harbourage to pests.

To observe and comply with Food Hygiene & Health and Safety Regulations at all times. Also responsible for adhering to all GMS policies, procedures and guidelines as appropriate.

To wash up cutlery, crockery, utensils, equipment and containers, ensuring a clean and safe food and beverage service is available at all times

To undertake general cl