Technical Coordinator

2 weeks ago

Doncaster, United Kingdom Effective Home Full time

**TECHNICAL COORDINATOR**

**Full-time, permanent position (42.5 hours per week)**

**Location: Doncaster, office based**

**Salary: £35,000-40,000 dependant on experience**

**Holiday: 23 days plus public holidays**

**Additional Benefits: Employee discounts, Health cash plan, 4 weeks Company Sick Pay, Employee Assistance Programme, Pension and Death in service benefit**

**Overview of the role**:
We are looking for a Technical Coordinator to join our Operations Team. The purpose of the role is to follow established processes to support and deal with technical queries from inbound customers and internal departments including, sales team, solar PV designers, field operatives and the wider network.

**The Company**:
Effective Home is part of the Effective Energy Group. We are experts in installing renewable products into our customers’ homes. We have sustainability at heart and are passionate about making sustainable living accessible to all. For those who are most vulnerable, we place great emphasis on accessing funding streams that enables us to provide a reduced or no cost solution.

**Key Responsibilities**:

- Efficiently respond to customer’s technical callbacks.
- Triage inbound technical queries in line with process.
- Remotely diagnose and rectify customer technical issues within a timely manner.
- Manage the remedial process following unsuccessful remote remedies
- Updating of CRM and other external portals and systems to ensure records are kept up to date and are accurate.
- Demonstrate a high level of knowledge around all things compliance regardless of whether delivered by team leader or issued as per an OFGEM/BEIS/ MCS communication.
- Support other departments of the business with technical queries.

**Required Skills & Experience**:

- Previous experience in solar PV installation
- Previous experience working within the construction industry or similar technical/engineering environment
- Qualification - NVQ-3 in electrical installation
- Previous experience in fault finding on electrical systems
- Previous experience dealing with customers either face-face or phone calls

**Desirable Qualifications**:

- BPEC Solar PV qualification
- 2391 Inspection and testing
- 18th edition
- JIB Gold Card

Pay: £35,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Doncaster: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- construction industry: 2 years (required)
- Solar PV Installation: 2 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- NVQ-3 in electrical installation (preferred)

Work Location: In person

Reference ID: TechCoord

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