Customer Service Team Leader

2 days ago

Reading, United Kingdom Activate Learning Full time

Activate Learning have an exciting opportunity for a Team Leader to join our centralised Contact Centre team based at our Reading Campus.

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What do you need to be a successful Contact Centre Admissions Team Leader at Activate Learning?*
You will have strong administration and IT skills, along with a high level of attention to detail and the ability to analyse and report on data. Knowledge of the Further Education and Higher Education sectors would be a distinct advantage.

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What are the benefits of this role?*
You will be joining our established team of friendly contact centre advisers and administrators to ensure we deliver and maintain an exceptional service to all customers. In return, you will be a part of an enthusiastic, energic team within a great working environment. Additional benefits available such as, incentive awards, birthday hour and team building exercises.

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What are the benefits of working for Activate Learning Group?*
At Activate Learning, we see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
Activate Learning offer substantial benefits to its employees:

- Generous pension schemes
- Substantial annual leave
- Comprehensive sick pay
- Access to training and development
- Discount scheme for high street stores & restaurants
- Discounted rail and bus tickets
- Cycle to work scheme
- Onsite parking
- Coaching and mentoring programmes and CPD (Continuing Professional Development) sessions are available
- Employee Assistance program

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About Activate Learning*
Activate Learning is a forward-thinking education group of 7 colleges across Oxfordshire, Berkshire & Surrey that aims for far-reaching, progressive change and impact through learning. We work with students as individuals, helping them make the choice of career pathway or course that’s right for them and their ambitions.

*
- Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level._
- Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK._
- If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers._

**Job Type**: Permanent

**Salary**: £27,007.00-£28,649.00 per year

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