Lettings Co-ordinator

Job Advert

**Lettings Co-Ordinator**

**Permanent**

**£30,000 - £35,000**

**Hounslow**

**Mon -Friday - 9am - 5pm Hybrid**

**About Lampton Services**

Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live.

**Why join Lampton Services?**
- ** We are LLW and NJC employer - yearly pay and condition reviews**:

- ** 24 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years**:

- ** Free**GOLD**gym membership**:

- ** Enhanced Maternity and Paternity leave and Pension Scheme**:

- ** Exclusive Discounts -**save with Lampton Rewards and EE mobile offers
- ** Refer a Friend Scheme -**earn up to £250 for each new employee referred
- ** Staff wellbeing perks -** online GP access, EAP, health testing, flu Jabs, and eye care vouchers
- ** Sustainability Perks -**cycle to work and electric car salary sacrifice scheme
- ** Career Growth -** CPD training, structured development, and leadership opportunities

**About the Job**

Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.

Will be responsible for advertising properties on rightmove and zoopla and dealing with enquiries.

Will arrange viewings are arranged with 3rd party agency for PRS tenants.

Ensure all paperwork and compliance documents in place for new tenancies.

They will work closely with the Resident Services Manager to ensure high retention of tenancies.

Responsible for rent increases to maximise the income of the portfolio

**Key Responsibilities include**:
You will play a vital role in supporting Resident Services Manager with the onboarding of new tenants ensuring all compliance documentation is in place. You will maintain a positive relationship with tenants, landlords, and other stakeholders.
- Create and maintain property listings across various online platforms and marketing channels.
- Develop property descriptions and high-quality images to attract potential tenants.
- Monitor market trends to ensure competitive pricing and positioning of rental properties.
- Deal with new enquiries and negotiate rents to maximise income.
- New Tenant Verifications and Referencing
- Renewals and rent Increases.
- To take responsibility, relevant to the post, for ensuring that statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity
- To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate in accordance with procedures.
- To work effectively with other members of the Housing management team to meet team objectives and targets and to deputise for other Resident Services Managers as required

**Previous Experience and Skills Required**:

- Holds a relevant housing/property qualification (highly desirable)
- Experience of working directly with residents in a strong customer service environment.
- Excellent knowledge of social housing regulation and an understanding of best practice and industry leading developments.
- Experience of using Housing managing software
- Experience of working of working in a resident engagement or customer facing role.
- Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
- Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers.
- Analytical, with the ability to quickly solve problems through practical and innovative means.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Commitment to equality and diversity

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.