Customer Service Assistant/security Officer

2 weeks ago

Acton Central, United Kingdom STM group LTD Full time

**Job Summary & Responsibilities**

Are you looking for work in the rail industry?

STM Group are recruiting experienced and SIA licensed security officers to join our company within the railway industry.

Are you available for shifts including the following?
- The shifts that you will be required to work will vary from opening the station at 5am and closing the station at 1am.
- Must be flexible on weekends

Also it would be advantageous to have a vehicle to drive to stations where possible. (Not essential)

Do you live locally to London Overground stations? (Orange Line on the tube map)

We are recruiting for the following areas
- Brondesbury
- Brondesbury Park
- Kensal Rise
- Willesden Junction
- Acton Central
- South Acton
- This is an excellent opportunity to join a renowned, national security firm and to develop your career as a professional and trained Security Officer._

Core Responsibilities:

- Ensure the personal safety of both passengers and other visitors to the stations.
- Ensure an excellent level of customer service is delivered, respond positively to customers questions and be conscious of all visitors to the station
- Carry out regular patrols of the station to ensure the health & safety of all customers
- Report faults, health & safety issues and escalated complaints to supervisors and duty managers from both STM and the client.
- Report anti-social behaviour at stations, in accordance with the company policy and Railway Bylaws, whilst helping to maintain train service performance.
- Wear the appropriate issued uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance is high and complies with the company standard.As this role may require you to work outside the train running hours, we urge you to consider your transportation before applying.

**When applying, Please ensure your postcode is clearly stated on your CV,**

STM Group is an equal opportunities and diversity aware employer

STM hold ISO 9001, ISO 14001 & ISO 18001 certification together with Security Industry Authority Approved Contractor Scheme accreditation.

**Job Type**: Permanent

**Salary**: £11.95 per hour

**Benefits**:

- Employee discount
- Store discount

Schedule:

- Overtime
- Weekend availability

**Experience**:

- security: 1 year (preferred)

Licence/Certification:

- SIA (required)

Work Location: In person

Reference ID: SIA REQUIRED

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