Digital Commerce Executive

**Digital Commerce Executive**
**37 hours per week, Permanent**
**£23,641 - £25,745 per annum**

**About the role**

**About the person**
We’re looking for someone with a “can do” attitude who demonstrates the hospice values; Compassion, Accessibility, Respect, Excellence - CARE.

You will bring experience of generating income from selling items online, in particular eBay, and other online channels, along with knowledge of other online retail platforms and the potential they offer.

If you feel you could help us to make a difference to the lives of people living in Wigan and Leigh, we want to hear from you.

**About us**
Wigan and Leigh Hospice is a charity providing care and support to people who have been diagnosed with a life limiting or terminal illness. Every year we support more than 1200 people through our in-patient unit and in their own homes, providing tailored support to meet their individual needs.

The services the hospice offers were deemed Outstanding at the last CQC inspection and this is reflected in the love and support we receive from our donors, supporters and volunteers.

But our vital service only receives funding for one third of our operating costs, with the rest of the income having to be fundraised or generated through our shops.

This is why good marketing and communication is essential, helping us to engage with lots of different people - patients and their loved ones, supporters, donors and customers. Not to mention our staff and volunteers.

**What we offer**
- Competitive rewards package.
- Hybrid approach to working.
- 35 days annual leave inclusive of bank holidays.
- Pension scheme.
- Employee Assistance Programme.
- Training and development opportunities.
- Free car parking
- Subsidised lunches.

A Disclosure and Barring Services Check (DBS) will be required.

**The available role**

This is a full-time role, working 37 hour per week, Monday to Friday 8.30am - 4.30pm (Friday 4pm finish). The salary banding is £23,641 - £25,745 per annum.

This role will be based at 1 Hope Street, Leigh, WN7 1AQ (above our shop).

**How to apply**
- We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our “Role Applicants Data Protection Compliance Statement (Privacy Notice)”._

**Job Description: Digital Commerce Executive**

**Reports to**:Retail Manager, **Base**:Hope Street, Leigh

**Job Purpose**:

- Manage and maximise the potential of e-commerce channels for Wigan & Leigh Hospice.
- Maintain high standards across all online channels and deliver excellent customer service at all times.
- Support the Retail Manager in the delivery of the online retail strategy.
- Support volunteer team to identify items best placed to sell online and to create and manage listings.
- Promote the purpose and core values of the hospice.
- Ensure all aspects of operation complies with legal requirements, such as maintaining health and safety and fire checks to ensure the safety of volunteers and customers and sales legislation.

**Objectives Typical Tasks**
**Income Generation**
Deliver annual income targets and other key performance indicators for the retail department.
- Work with the Retail Manager to manage stock.
- Work with the Retail Manager to identify, implement and evaluate new retail income opportunities.
- Grow the hospice’s online retail operation to generate income for the hospice.
- Ensure all listings meet the agreed presentation and visual merchandising standards to ensure good customer experience online.
- Actively seek opportunities to promote the online retail operation, including via the hospice’s social media platforms.

**Collaborative working**
Provide support to the ecommerce volunteers to enable them to effectively carry out their role. Deliver identified training for team members.
- Work collaboratively with shop volunteers to help locate suitable stock to sell from all locations.
- Work with Finance team to ensure income is reconciled correctly.
- Work with the wider hospice teams and departments.

**Leadership**
Set high standards of quality and performance.
- Act as a positive role model for staff and volunteers.
- Accept accountability for own actions and areas of responsibility.
- Promote a collaborative culture across the hospice by developing good working relationships with other staff.

**Quality, Standards**
Ensure all incidents and risks recorded effectively.
Governance and safety Take responsibility for ensuring all Health and Safety legislation is
followed.

**Continuous personal Participate in all required training and development to meet the development requirements of the role**
- Take responsibility for own professional development, identifying training and development needs to line manager.

**Hospice Philosophy**:
Promote the core values of the Hospice; CARE - Compassion, Accessibility, Respect and Excellence.
- Demonstrate commitment to equality and diversity