Plant & Tool Hire Desk Controller

5 days ago

Newmarket, United Kingdom Newmarket Plant Hire Ltd Full time

Job description

**Position: Hire Desk Controller**

**Newmarket Plant Hire Ltd are a multi depot independent Plant & Tool Hire Company who currently have an exciting opportunity for a Hire Desk Controller at our busy Newmarket Depot**

**The Role**:Working as part of a team in a very busy and fast paced Plant & Tool hire Depot. To provide a prompt & efficient service to customers both internal & external. To maximise all revenue opportunities. To administer all associated paperwork & to provide outstanding customer service at all times.

**Position Responsibilities**
- Ensure accuracy of all paperwork and that procedures for hire / sales contracts, purchase orders, stock transfers, asset administration, are adhered to.
- Liaise with the workshop to ensure equipment required for hire is available.
- Co-ordinate Drivers to ensure equipment is delivered and collected from customers on time and efficiently.
- Maximise consumable sales opportunities at every opportunity.
- Ensure all deadlines are met in relation to reporting of information.
- Work within the Health & Safety policy of the company to ensure safe working practises.
- Ensure availability and utilisation of fleet, both within the depot and through cooperation with other NPH depots.

**Key Performance Indicators**
- Hire & Sales Revenue Growth
- Make & record new outbound weekly sales leads
- Maintain close contact with depot customers
- Achieve deadlines
- Zero customer complaints
- On-going management appraisal
- Minimal administration errors
- Adherence to company procedures
- Work with and support the external Sales Representatives
- Ensure consistent high quality of customer satisfaction

**Desirable Attributes for NPH Hire Controller**
- IT literate
- Industry / Product knowledge
- Attention to detail & accuracy
- Excellent communication skills, verbal & written
- Strong planning and organisational skills
- Ability to work under pressure & to set deadlines
- Disciplined time management
- Customer focused
- Team ethos
- Positive & outgoing
- Can-do approach
- Energetic & enthusiastic

**Benefits**
- Rate of pay dependent on previous experience
- Performance based incentive scheme
- Holidays 30 days per year inclusive of statutory bank holidays, rising to 33 days.
- Career Progression opportunities

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Referral programme

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Any and all guidance supplied by the UK government is followed at all locations within the group

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Plant & Tool Hire: 1 year (required)

Work Location: In person

Reference ID: NEW/THDC

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