Team Leader

Job Type:
Fixed Term

Build a brilliant future with Hiscox

Please note this role is for a 12 month Fixed Term Contract Maternity cover

The Role

The Trading Underwriting teams are located throughout the UK mainly in our regional underwriting hubs including Colchester and York. The team underwrite Art and Private Client risks and form part of Hiscox UK’s APC Distribution function. The Trading Underwriters are responsible for underwriting of more complex new business risks that are triggered by technical referral reasons.

The Trading Existing Business Team Leader will work with the UK business area managers and Head of APC to deliver superb service in line with the agreed sales strategy.

As a Team Leader, you will drive the performance of your team to exceed the key measures set of retention, loss ratio performance, premium written and workflow management, ‘phone service, and turnaround times. It is desirable to hold or have held an underwriting authority, strong coaching and mentoring of your team, pitching in when needed and acting as a technical referral point.

What you’ll be doing- Supporting the evolution of segmentation within the Trading Underwriting Team and influencing underwriters to embrace and lead change on an on-going basis- Strategic input into the running of the Trading Underwriting Team and conducting regular monthly team meetings for positive engagement- Work closely with the Head of Broker to support and drive the strategy of the APC business- Sustaining relationships with Service Delivery Team Leaders to adhere to a collaborative approach across Operations and Distribution- Pro-actively manage the servicing and retention of the larger complex renewals- Developing and maintaining close, effective relationships with key stakeholders including Operations, Sales DU’s, Branch Managers and Sales Director- Undertaking resource planning and looking for ways to improve the effectiveness of the Trading Underwriting Team, ensuring a culture of first time resolution is prevalent throughout the team- Actively assist with talent acquisition for the recruitment of experienced underwriters in line with current and future service developments- Delivering a structured and tailored induction process for new joiners to the team- Leading and coaching your team to ensure their broker and customer interactions are continually developed in line with the Hiscox sales coaching framework- Supporting and developing team members to ensure strong performers are stretched and appropriate action is taken against underperformance and undertake mid-year and end of year performance development reviews

Our must haves- It is crucial that this person has prior underwriting experience in a broker facing environment-
- Demonstrable drive, self-motivation and determination to achieve results- Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus- Strong influencing, negotiation and leadership skills- Team player- Customer obsessed- Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core values of Hiscox- Ideally Diploma CII qualified or exempt through relevant experience as defined by the FCA

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

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- Work with amazing people and be part of a unique culture_