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Technical Specialist

2 weeks ago

Edinburgh, United Kingdom ChampionX Full time

ChampionX is seeking an enthusiastic **Technical Specialist** based in **Edinburgh**. The primary responsibility is to help our Technical Support team deliver excellent customer support services. This role requires a person who can investigate, identify, resolve or escalate issues received from clients in the areas of data acquisition, has experience with SQL queries and liaising with 3rd Party vendors. A strong communicator, you will enjoy the challenge of problem solving.

**What’s in it For You**:

- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organisation that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
- Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
- Comprehensive benefits package & flexible working arrangements that enable balancing work commitments with other priorities

**What You Will Do**:

- Reporting to our Product Manager, you will be responsible for working directly with our clients
- Deliver excellent customer service through adhering to deadlines, communication protocols and reporting within agreed Service Levels.
- Record and report support incidents
- Perform investigations into client tickets
- Answer customers/partners related product queries through our support portal
- Update customers/partners on the status of support tickets in an effective manner
- Interface with development team to get issues resolved
- Assist with reporting of the Support metrics

**Minimum Qualifications/Experience**:

- 1 year in a client facing customer support role
- Ability to work in a fast-paced environment and be self-motivated
- A strong troubleshooting and analytical mindset
- Experience of SQL and troubleshooting data issues
- Ability to liaise with stakeholders, both internal and external
- Good communication skills, both written and verbal

**Preferred Qualifications/Experience**:

- Demonstratable experience of SQL Server
- Exposure to Application support tools such as Jira, Confluence. ZoHo and MS Teams
- Knowledge of Cloud platforms or system administration (e.g. Powershell)
- Familiarity with AzureAD
- Spinning up new VM in a cloud environment (GCP),
- Windows server / MSSQL configurations,
- Firewall configurations, VPN tunnels, DNS
- Monitoring of hardware performance, etc.
- Interest/experience in AzureDevOps is a plus.

**About ChampionX**

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

**Our Commitment to Diversity and Inclusion**

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.