Public Liaison Officer

**Public Liaison Officer**

**About the Role**: Wills Bros Civil Engineering Ltd is seeking a dynamic Public Liaison Officer to join our team covering our projects in Cheltenham & Gloucester. This is a full-time role based on site Monday to Friday 9am to 5pm (there can be a degree of flexibility with the start / finish times). Immediate starts available.

**Essential Qualifications and Skills**:

- **Effective Communication**: Proficient in written and verbal communication. Confident and approachable in engaging with on-site teams, clients, and the public.
- **Digital Engagement**: Experienced in using digital tools to enhance community engagement.
- **Driver's License**: Must possess a valid driver's license.
- **Proactive Attitude**: Demonstrates a proactive, solution-oriented approach.

**About You**:

- **Confident and Enthusiastic**: Displays confidence and enthusiasm in all interactions.
- **Social Responsibility**: Passionate about community collaboration and social responsibility.
- **Team Leadership**: Capable of leading teams to achieve employment, skills, and community benefit goals.
- **Networking Skills**: Strong networking abilities with local interest groups and employment schemes.
- **Strong Work Ethic**: Highly committed to completing tasks.
- **Organizational Skills**: Exceptionally organized and able to work independently.
- **Problem Solving**: Effective at resolving conflicts and solving problems.

**Core Responsibilities**:

- Collaborate with site management to implement plans and address challenges.
- Monitor and report on community benefit Key Performance Indicators (KPIs).
- Prepare monthly reports for management and clients.
- Engage the supply chain to promote community benefits and employment plans.
- Fulfil stakeholder engagement and public liaison duties.
- Advocate for corporate social responsibility and charitable activities.
- Draft communication and engagement plans, newsletters, and notification letters.
- Serve as the main contact for project inquiries, ensuring timely resolutions.
- Keep stakeholders informed about project progress and maintain high customer care standards.
- Coordinate and attend events such as meet-the-contractor sessions, careers fairs, and school events.
- Provide administrative support to the site team.

**Best Practices within the Company**:

- Identify and share best practices and innovative approaches for community benefit delivery.
- Advise project management teams on best practices to achieve targets.
- Collaborate to achieve a Certificate of Excellence from the Considerate Constructors Scheme.
- Promote value for money in achieving goals and targets.
- Build strong relationships with social enterprises, charities, and employment schemes.

**Liaising with Third Parties**:

- Engage with local authorities and client communication managers on community engagement.
- Develop partnerships with local communities, councils, educational providers, businesses, and community groups.

**About the Company**: Wills Bros Civil Engineering Ltd is a leading UK & Ireland Civil Engineering Contractor, founded in 1972 by Charles and James Wills. We specialise in Road and Bridge construction.

**Wills Bros Civil Engineering Ltd is an Equal Opportunities Employer**

Join us in making a difference in the community while advancing your career in a supportive and dynamic environment

**Job Types**: Full-time, Permanent

Pay: From £27,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: PLO/CHELGLOU