Bdc Operative

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The key skills and responsibilities are: *

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Dealing with inbound and outbound service and sales enquiries (both phone & web)
- Logging and tracking all leads, ensuring all are followed through
- Following up appointments that dont show
- Following up lost sales
- Contact businesses or private individuals to obtain appointments with the relevant department.
- Identify and book any other business opportunities with customers (i.e. warranty checks, recalls etc.)
- Ensure that all relevant information for all customers is captured
- Process all bookings and any amendments efficiently and accurately.
- Promote the key features of the company experience to all customers.
- Carefully and accurately record daily achievements.
- Meet daily/weekly target rate of booking calls as set by BDC Team Leader

**Develop positive customer relations**:
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Aim to deliver complete customer satisfaction and consistently exceed expectations.
- Utilise all customer appropriate methods of communication to engage with customers.
- Answer calls and handles customer enquiries by telephone clarifying the desired information; researching, locating and providing information whilst identifying overcoming objections
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unsolved problems to the BDC Manager.
- Fulfilling requests by clarifying the desired information, completing requests/transactions and providing customers with relevant product and service information
- Selling additional services by recognising opportunities to upsell accounts/services and explain new features
- Enter new and update existing customer information into relevant systems accurately and efficiently
- Follow up customer calls on a needs basis
- Document/record all call information according to standard operating procedures and keeps equipment operational by following procedures and reporting malfunctions

**Key success criteria**:

- Booking targets/sales
- Achieving customer call rate targets
- Complete Customer Satisfaction
- Team working/relationships across the Retailer and Group
- Data entry skills
- Telephone skills
- Communication skills
- Problem solving and persuasiveness/negotiation techniques
- Multi-tasking
- Pension: 5% company contribution
- 5 x Annual earnings life assurance (death benefit)
- Personal private medical insurance (with the ability to add family members)
- Additional days leave for your birthday
- Free tea and coffee facilities
- Staff well being programme
- £25 contribution to an eye test and £25 contribution to glasses
- Accident/Injury insurance for up to 6 months full pay. (This would cover you if you were injured outside work, for example playing sport).
- Staff discount on service,parts and accessories and vehicle sales.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year