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Emea Field Support Team Leader

2 weeks ago

Fareham, United Kingdom Thales Group Full time

Location: Fareham, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.**EMEA Field Support Team Leader - Fareham with international travel**

Can you communicate well and provide strong leadership to a team that thrive on ensuring compliance and solving technical issues quickly for our customers? Are you analytical with a strong project management approach? Want to build a great network and travel internationally?

**What this role has to offer**

You’ll be working at the heart of a key technical area with a high degree of visibility, interacting with stakeholders from diverse backgrounds; technical, non-technical; security; leaders and those operating the systems. You’ll build a strong network and experiences that could support your future career aspirations towards a perso centre management role or operational leadership role.

**Our Opportunity**

In this role, you’ll oversee daily operations of our Support and Deployment team activity for EMEA Banking Personalisation (‘Perso’) Centres, ensuring they are compliant with the software we use and provide team support to resolving any issues arising.

You will be based in the UK in Fareham and manage a team of 4 located in both the UK and Poland. You’ll also be an active team member providing technical support, deployment and problem solving and act as escalation point.

With your team, you will ensure that Thales Perso centres remain up-to-date in the personalisation software/infra they use by communicating and leading site deployments and upgrades. Your team will also solve Level 2 issues related to personalisation software and processes, raised by the plants; coordinating with other local, regional and corporate teams and ensuring thorough knowledge transfers to local team members in charge of direct Level 1 support.

You’ll travel internationally, depending on the project, at approximately once per month or 10 times per year maximum. Perso centres are located in EMEA region which incorporates South Africa, Russia and Poland.

**About You**
- A strong technical background within industrial production and/or software environment
- Good knowledge in Banking/Security production tools and processes would be beneficial
- Knowledge in IT and Oracle database administration is useful though not essential
- Resilient and able to respond effectively under pressure
- People leadership skills with good cultural awareness - or demonstrable strong potential. Able to manage both local and remote teams based in both the UK and Poland
- Effective communication and interpersonal skills with a customer focused approach
- Highly organised, with strong analytical and project management skills, able to solve complex technical problems and demonstrate technical curiosity
**What We Can Offer**

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.

**Company Story**
The future is full of excitement and change ; each new change and technology will create situations no one has had to deal with before or even anticipated and it will happen at an even faster pace than today.

Our 3 priorities throughout the crisis remain constant:

- To continue to protect all our employees’ health and financial wellbeing.
- To safeguard the business and continue to deliver for our customers as best we can.
- And, to ensure that Thales is best placed to recover quickly.
**Flexibility