Transport Planner

Are you ready to be part of a dynamic, innovative, and growing team? Cleveland Group (Hire & Sales) Limited, the UK’s leading supplier of high-quality shipping containers, anti-vandal units and modular buildings and we are on the lookout for passionate and driven individuals to join us in shaping the future of our sector.

Whether it’s helping clients find their perfect storage solution, collaborating on creative container conversions, or ensuring seamless logistics, every role at Cleveland Group (Hire & Sales) Limited contributes to delivering exceptional service and making an impact.

At Cleveland Group (Hire & Sales) Limited, we pride ourselves on fostering a supportive, fast-paced work environment where your ideas are valued, and your career can thrive. If you’re ready to embrace new challenges and be part of a company that’s always moving forward, we want to hear from you

**Purpose of Job**

To ensure the cost-effective delivery of transport on all orders, including modular buildings, site accommodation and containers ensuring that customers receive their orders in an efficient and timely manner. To provide a high level of customer service, reinforcing the ‘Cleveland Can’ attitude and problem-solving mindset.

**Key Responsibilities**
- To book transport for shipping containers, modular buildings, and anti-vandal (AV) unit orders through liaising with hauliers effectively, overseeing deliveries, and rectifying any problems that arise.
- To liaise with customers on estimated arrival times (ETAs), advising customers on delivery dates and answering any queries they may have.
- To ensure the haulage partners used are safe, reliable, and have the correct accreditations to carry out deliveries for Cleveland.
- To carry out assigned jobs from the transport inbox, ensuring you understand what you need to do and that the job is dealt with efficiently and within agreed timescales.
- To liaise with the Sales team when there are updates and amendments to orders, ensuring that the Sales Executive is aware of the impact of these changes.
- To adopt a positive flexible attitude and take pride in completing work to the highest standard.

**This is not an exhaustive list but an outline of the key responsibilities.**

**Key Skills**
- Communication.
- Customer Service.
- Interpersonal skills.
- Organisation.
- Time Management.
- Positive “Can Do” Attitude.

**Key Results Areas/Objectives**
To manage the transport-booking process for customers, ensuring they have a great customer experience and remain informed on their orders.To resolve any issues that arise with the delivery of orders, across the range of Cleveland products, working tirelessly for the customer and communicating directly with hauliers and the Sales and Hire teams to rectify these issues.

**Benefits**

Alongside a competitive salary of £28,000.00 per annum, we are also offering an attractive benefits package, including:

- Enhanced employer pension contribution
- Salary Sacrifice Pension Scheme
- 25 days’ annual holiday plus bank holidays, increasing after 2 years of service
- Access to Techscheme and Cyclescheme
- Employee Assistance Programme for confidential advice and support
- Buy/Sell holiday scheme to tailor your annual leave to your needs
- Octopus Money Scheme to help you make the most of your finances

Upon successfully completing your probation, you will also receive:

- Medicash health plan
- Group Life Assurance

We believe these benefits, alongside the opportunity to work in a dynamic and supportive environment, makes this a fantastic next step in your career.

We are an equal opportunities employer. At Cleveland, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees.

**Job Types**: Full-time, Permanent

Pay: £28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount

Ability to commute/relocate:

- Stockton-on-Tees TS18 3TX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Transport Planner: 1 year (required)

Work Location: In person