Member Proposition Consultant

**Salary: up to 35,000 per annum, **plus bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

**Job Type**: Permanent

**Location**:Edinburgh - hybrid working

**Closing Date**: Monday 27th March

We have an incredible opportunity to join us here at Phoenix Group as a Proposition Experience Consultant within our Workplace Proposition team; part of the Pensions and Savings business under the Standard Life brand.

**Who are we?**

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 13 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£310 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

**The role**

You will have the opportunity to get involved in several areas, which include:

- Ensuring that our workplace proposition for members is managed in line with the expectations we have set with them, their employers, and trustees. This will include working with the wider business and external stakeholders (clients, EBCs, trustees and the IGC) to understand what insight is telling us and to identify opportunities for improvement
- Supporting new propositions and enhancements to market within our workplace business, which will involve working closely with our marketing and distribution colleagues to ensure we deliver the optimal messaging and narrative to support our new business aspirations.
- Using customer and market insight to understand how we can design and deliver products and services that better meet customer and client needs and resolve pain points; making recommendations for future activity.

**What are we looking for?**
- **Passionate - **We’re looking for someone who’s passionate about helping our customers to look forward to a lifetime of possibilities. Being able to put yourself in the shoes of our customers at Standard Life is an absolute must and you have a proven track record of doing just that.
- **Team player - **ability to bring people together to achieve a common goal and purpose is at the heart of this role. You are known for your ability to collaborate, build and maintain great working relationships plus the ability to communicate and manage a wide range of stakeholders in an engaging way.
- **Problem solver**:

- A key part of the role is working with others to find solutions to sometimes quite complex problems so if you like puzzles and solving problems, this might be a good role for you. We want people who are happy to challenge the status quo. If you think there are better ways of doing something - we want to know
- **Risk management - **Working in a highly regulated environment you will be responsible for identifying, managing, and monitoring potential risks and controls. You may often have to balance risks to our customers and shareholders and provide recommendations on how to move forward.
- **Looking **beyond - An understanding of key trends and drivers in the pensions and savings industry and its regulatory landscape would be particularly advantageous, especially if you are able to understand its impact on our customers.

**What you might be doing now - **perhaps you’re working for one of the big banks or one of our competitors. Perhaps your background is in business analysis, or you’ve been in a customer-facing or customer-centric role. We’re interested in what skills you can bring to the job. If you would like to be one of the decision makers of how we can make a real difference for our customers, then we’d love to hear from you.

**We want to hire the whole version of you**

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

**#LI-HYBRID #LI-RL1