Student Recruitment

Student Recruitment & Support Adviser

**Advert Reference Number**:466

**Job Location**:Edinburgh, Remote/Hybrid

**Department**:The Open University in Scotland

**Salary**:£24,344 to £26,338

**Closing Date**:27 January 2025

**Weekly Working Hours**:37

**Contract Type**:Permanent

**Fixed Term Contract: End Date**:
**Welsh Language**:Not Applicable
**Flexible working**
We are open to discussions about flexible working. Whether it’s a part time, compressed hours or another working arrangement. Please reach out to us to discuss what works best for you.

**Work location**
This role is contractually based in the Edinburgh office, but we do support hybrid working across our team. Currently, attendance in the office is required at least once a fortnight, with both the cost and travel time being the responsibility of the employee and not compensated by the University.
Please note that there will be more frequent attendance required for the initial 6-week training period as well as holiday leave being restricted during this period. Leave will also be restricted in the busy peak periods. Current peak periods are mid-August to late September, and January.

**Change your career, change lives**
The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University in Scotland is an integral part of the Scottish Higher Education community. Social justice and equality of opportunity are at the heart of everything the Open University does and widening access to higher education is the ambition on which it was founded.

**The role**
We are seeking to recruit Student Recruitment & Support Advisers within the Open University in Scotland. You will be responsible for responding to enquiries about our courses, fees, and financial support, through to the administration of student’s registrations. You’ll also support students with a wide range of queries while they are on their course.

**Key responsibilities**
- Be the first point of contact for students and enquirers, to provide information regarding registration, funding and study support at The Open University.
- To undertake administrative and operational processes to support student and enquirer requests.
- Use university systems and databases to maintain student and enquirer records whilst following agreed operating procedures.
- A commitment to continuous improvement, developing your own skills and knowledge to maintain and improve personal performance.

**Skills and experience**
- Able to communicate effectively, both verbally and in writing.
- Recent experience of working in a customer facing environment.
- To follow documented information and procedures, using initiative in problem-solving, whilst recognising boundaries.
- Experience of working positively and effectively with others.
- Able to receive and process information quickly and accurately.
- Good organisational skills, including the ability to cope with heavy workloads in an often-high pressure environment.

The full summary of duties and person specification can be found within the.

**What you get in return**
We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus 8 Bank Holidays and 3 extra Christmas closure days.

**How to apply**
- CV
- Supporting statement, up to 750 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

**Early closing date notification