Assistant Service Manager

3 days ago


West Bromwich, United Kingdom Pertemps Black Country Perms Full time

Location - West Bromwich
Position - Assistant Service Manager

**Salary**: 24000 - 32000 dependent on experience
Additional pay: Competitive Bonus scheme
An exciting opportunity to work with one of the largest privately and family-owned motor retailer groups in the Midlands. They employ locally over 300 and they are still growing. They have many dealerships across the West Midlands, they provide a fantasticworking environment and they are committed to 'Developing Talent' and 'Building Careers'.
We are currently looking to recruit a full-time Assistant Service Manager to be based at a busy site in West Bromwich.
As an Assistant Service Manager, you will assist the Service Manager in the daily running of the busy Service department, offering outstanding customer service and liaising with the workshop to ensure everything runs smoothly. This is a varied, multi-taskingrole that requires excellent communication and problem-solving skills.
The Assistant Service Manager will have excellent organisational and communications skills. Previous experience in a similar role is essential.
About the Role:

- Assisting in the day-to-day management of the workshop
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
- Managing front of house staff and workshop technicians, ensuring communication and cooperation
- Liaising with the workshop and warranty department to ensure customers vehicles are ready on time
Skills required:

- You will have experience in a similar role involving workshop control
- You will be able to meet and exceed sales targets
- You will have the passion to deliver an excellent customer experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed
- You will have excellent organisational and communication skills and punctuality
- You will have great administrative skills with knowledge of dealer management systems



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