Switchboard Operator

**Job Title: Switchboard Operator**:
**Location**: Lough Erne Resort, Enniskillen
**Department**: Front Office
**Reports To**: Front Office Manager

**Job Overview**:
As a Switchboard Operator at Lough Erne Resort, you will be the first point of contact for guests and visitors calling the resort. You will handle all incoming calls efficiently, direct them to the appropriate department or individual, and provide outstanding customer service to ensure a seamless guest experience.

**About The Role**

**Job Title: Switchboard Operator**:
**Location**: Lough Erne Resort, Enniskillen
**Department**: Front Office
**Reports To**: Front Office Manager

**Job Overview**:
As a Switchboard Operator at Lough Erne Resort, you will be the first point of contact for guests and visitors calling the resort. You will handle all incoming calls efficiently, direct them to the appropriate department or individual, and provide outstanding customer service to ensure a seamless guest experience.

**Key Responsibilities**:

- Answer all incoming calls promptly and professionally.
- Direct calls to the correct department or team member.
- Handle guest inquiries, provide information about the resort, and assist with reservations or service requests.
- Manage internal communication between departments efficiently.
- Log and relay messages accurately.
- Monitor and report any telephone system issues.
- Maintain a high standard of professionalism and confidentiality.
- Support the Front Office team with administrative tasks as required.

**Skills & Experience Required**:

- Previous experience in a similar role or customer service environment is desirable.
- Excellent communication and telephone etiquette.
- Strong organisational and multitasking skills.
- Ability to work well under pressure and handle multiple calls simultaneously.
- A friendly and professional demeanor with a guest-focused approach.

**Benefits**:

- Meals on duty
- Complimentary use of resort facilities
- Career development opportunities
- Discounts on accommodation, dining, and spa treatments

**Required Criteria**

**Skills Needed**

**About The Company**

A WORLD APART Lough Erne Resort, is the ultimate expression in old world heritage and new world luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports. Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Executive Head Chef Stephen Holland, combined with the adventure playground that is the Great Outdoors. Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome. The resort team will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.

**Company Culture**

Careers at Lough Erne Resort

At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.

Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first

Need and Anticipation:
The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times

The Best Working Conditions:
We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.

**Company Benefits**

You can expect excellent training and career development opportunities at Lough Erne Resort

Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Free parking, Competitive salary, Preferential room rates, Long service recognition, Social Opportunities, Employee of the Month, Employee Recognition Scheme

**Salary**

Not disclosed