Student Placement

Are you passionate and committed to the delivery of excellent customer service? Are you a motivated and enthusiastic individual looking to invest in your personal and professional development? Are you currently studying a degree which includes a 1 year paid placement?
- Culinary Arts
- Housekeeping
- Food & Beverage
- Front Office

Hastings Hotels have been working with universities and colleges for a number of years to offer students an enviable opportunity to establish a lasting career with a large independent Hotel Group.

Hours and salary vary depending on the role, but the minimum salary is £21,294 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

In your covering letter please state what role and hotel you are interested in.

**About The Role**
- Continuous guidance under the leadership, coaching and mentoring of the experienced Head of department at each property.
- To offer a professional hands-on approach, with particular emphasis on customer service in each of your training placements.
- Take responsibility for developing your knowledge and skills in each student placement.
- Ensure the Hastings standards of service are understood and always delivered.
- Support and motivate team members to enable them to provide exceptional customer service.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- Support operational managers achieve departmental objectives.
- To work effectively with colleagues to a ensure harmonious working environment where all employees are treated with respect and dignity.
- To be fully conversant with our culture, working practices and product knowledge.
- To provide the highest standards of service to guests, ensuring all guest needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests
- Any other duties as required by management.

**About You**

We would love you to have similar previous experience but this is not essential as we will provide you with full training.

**Required Criteria**
- Smart well groomed professional appearance
- Must have excellent attention to detail
- Work well under pressure and be a team player
- Right to Work in the United Kingdom
- Must currently be studying for a 3rd level qualification

**Desired Criteria**
- Previous experience in a customer facing role
- Previous experience in the hospitality / travel and tourism industry

**Skills Needed**

Task Planning, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

**Salary**

£21,294.00 per year