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Service Desk Analyst

2 weeks ago

Burford, United Kingdom Blue Cross Full time

**Service Desk Analyst**
Burford, Oxfordshire (with some homeworking and occasional travel)
**About Us**
Blue Cross is one of the UK’s leading rehoming organisations for animals. We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.
We’re currently looking for a Service Desk Analyst to join our team on a permanent, full-time basis and provide exceptional IT support to colleagues across the charity.
**The Benefits**:

- Salary of £24,000 - £26,000 per annum
- Pension scheme
- Company sick pay
- Life insurance (after probationary period)
- Employee assistance programme, including a 24/7 confidential counselling line, support with personal issues and financial advice
- Cycle to Work Scheme
- Flexible working
- Enhanced parental, maternity, paternity leave, holiday exchange, volunteer days and sabbatical leave
- Long service awards and Blue Cross Spirit Awards
- Develop your career with a charity that’s been supporting animals since 1897
If you have 1st and 2nd line IT support experience, this is a brilliant opportunity to advance your career and play an integral, behind the scenes role in our organisation.
You’ll use your expertise and excellent problem-solving skills to help keep us up and running, delivering an exceptional IT support service to all our colleagues so we can continue focusing on the welfare of animals and pets.
In return, we can offer you a fantastic rewards package and an engaging and varied role, so if you would like to become a valued member of our team, we want to hear from you
**The Role**
As a Service Desk System Analyst, you will be responsible for providing fast and responsive 1st and 2nd line support to our 1000+ users working across 70 locations in the UK.
In this customer-facing role, you will order, install and configure IT equipment including desktop and notebook computers, printers, telephones and consumables, delivering an effective and professional service every time.
In addition, you will maintain accurate records and occasionally be required to undertake site visits across the UK.
**About You**
To join us as a Service Desk Analyst, you will need:

- Demonstrable experience of 1st and 2nd line IT support
- A good level of customer service skills
- The proven ability to write clearly, concisely and professionally for liaising with end-users and compiling technical documentation and instructions
- Good support knowledge of Windows 10
- Good support knowledge of Microsoft Office M365
- Experience of administering Active Directory Users and computers
- Experience of IP networking
- A full driving licence with the ability to travel to remote sites
This is a full-time role working 35 hours per week, Monday to Friday, between 8am - 6pm, with core hours being 10am - 4pm. Due to the nature of our work and this post, there may be occasional out of hours and weekend work to meet the needs of the organisation,with time off in lieu claimable.
We are currently trialling a hybrid working scheme which will allow some homeworking as agreed with the Service Desk Manager.
The salary for this role is Grade 5.1.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Other organisations may call this role IT Service Desk Analyst, 1st Line IT Technician, 2nd Line IT Technician, Desktop Support Technician, Helpdesk Analyst, Service Desk Analyst, 1st Line Support Analyst, ICT Service Desk Analyst, IT Support Analyst, 2nd LineSupport Analyst, or IT Technician.
At Blue Cross, we are passionate about our commitment to diversity, inclusion and removing barriers, should you like to discuss any reasonable adjustments or changes to our recruitment process to support you to be your best then please get in touch.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.