Customer Expert

2 weeks ago

Bristol, United Kingdom RAC Full time

**About The Role**:
Do you know how to deliver an exceptional customer sales experience? Have you worked in **sales **or a **contact centre** environment, you could come and join our outbound team and become our next **Outbound Customer Expert**
- Base salary_**_ of £25,585 per annum _**_for a_**_ 35 hour _**_working week, with an_**_ OTE of up to £30,702_**__

As an **Outbound Customer Expert** operating in our contact centre, you will make calls to existing RAC members [no cold calling], retaining and renewing memberships. You’ll be an expert on the features and benefits of **RAC Breakdown Cover**, and you’ll have the **customer service skills** to keep them onboard.

This is a **full-time, permanent **role. Shift pattern will be Monday to Friday with **no Weekends, **with expected** duty on particular Bank Holidays**

**Benefits and rewards**:

- **FREE** on-site **parking**:

- **Overtime opportunities **to boost your earnings
- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:

- **Flexible benefits** you can tailored to suit your needs
- **7 days’ car hire**, plus European cover (including free legal advice and garage support)
- Amazing **employee benefits **including additional **discounts** **on big brands, hotel stays and days out**:

- **Life insurance, performance rewards, and matching contributory pension up to 6%**:

- Up to** 31 days’ of annual leave, plus family leave entitlement.**

**What you’ll be doing**:

- Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members.
- Effectively engage with members on a number of different campaigns on our outbound dialler
- Reviewing their customer memberships and promoting our products and services
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the customer service responsibilities.
- Recording member data and requests in an accurate manner using RAC systems

To be the best, we want the best. We’re looking for **Outbound Customer Experts** who:

- Enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, confident, engaging manner.
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers.
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.

**What can we offer in return?**
- **Bonus scheme with additional earning potential up to 20% OTE monthly**:

- Competitive rewards package
- Fixed weekly shift
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

Together we are all **#OrangeHeroes. **Be a part of our journey

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