Technical Lead

2 days ago

Glasgow, United Kingdom Ashurst LLP Full time

**About Ashurst**:
Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit

**Department/Role overview**:
Cherwell ITSM - Service Delivery Programme & Legal Workflow
- Complete design and development of Cherwell's ITIL processes, portals and dashboards for IT service desk and other resolver groups.
- Design and automation of common business processes and tasks for multiple business units. Including reporting and dashboards.

Application Simplification & Management Initiatives
- Cloud Migrations
- Application Roadmaps
- Windows 11 - Application Rationalisation
- Network Modernisation Support
- Re-Branding initiative

This role will suit someone who sees themselves as a proven technology leader with a passion for delivering high quality software ensuring that best practices and procedures are applied.

**Main responsibilities**:

- Oversee and guide the work of internal and 3rd party service suppliers, maintain technical and relevant business process documentation, analyse user needs, make recommendations and identify and deliver improvements
- Ensure that relevant technical strategies, policies, standards and practices (including security) are applied correctly
- Shift left approach enabling support teams in 1st, 2nd line and IT cloud operations to ensure all internal users are provided with a day to day support service that is well managed, appropriate, covers the extent of the IT services they consume and that is cost effective and in line with the overall expectations in a global law firm
- Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies

**Essential skills and experience**:

- 5+ years in a hands on IT technical leadership role
- Management skills to lead and support a team of global engineers and projects
- Solid background and knowledge in Application Lifecycle Management
- Experience working with Agile delivery Teams
- Excellent written and verbal communication, stakeholder management & organizational skills.

**Desired skills and experience**:

- SQL Skills - Intermediate to advanced with T-SQL would be desirable.
- Experience working in a law firm or professional services organisation particularly desirable

**Background checks**:
In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.

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