First Response Legal Call Handler

2 weeks ago

Manchester, United Kingdom Optimal Solicitors Full time

**About us:

- **

**Optimal Solicitors** are a successful niche Legal Practice. Due to continued growth, we are seeking call handlers to join our team on a full-time, permanent basis. We thrive on providing a great work culture for our friendly teams.

We are a multi-service law firm with a loyal and growing national client base. This is an exciting opportunity to join our professional, modern law firm with huge scope for progression. We recognise the importance of career development and provide a number of development opportunities to help you reach your goal. We are an SRA approved training provider.

The role will be **office based** (Old Trafford, Manchester) for some admin duties/training.

**The vacancy:

- **

The role is an interesting and varied customer facing position in offering front line client contact and support using latest technology and case management software. This is an excellent opportunity for individuals embarking on their legal career with good opportunities for progression. Occasional assistance offering on-site administration cover will be necessary.

Previous experience from legal/call centre/customer service environment is desirable, but not essential.

**Duties:

- **

Working as part of our First Response team, your main duties will comprise:

- Handling incoming calls from clients, third parties
- Deal with client instructions efficiently, taking responsibility for processing each enquiry through to a satisfactory conclusion
- Obtaining and verifying client information
- Transferring calls to relevant departments

**Skills/Qualifications:

- **
- Applicants must have excellent typing, communication and organisational skills
- Applicants will have a personable/friendly manner and enjoy speaking with people
- Applicants must be computer literate, have a good eye for detail and be willing to work as part of a team often working under pressure

Full time positions require availability to work shift pattern between 8am-6pm

**Benefits**:

- Remote or hybrid working available
- 31 days annual leave (inclusive of bank holidays and Christmas)
- Time off in lieu
- Opportunity to accrue 4 extra days of annual leave per year
- Time off for birthday
- Option to buy 5 additional days annual leave per year
- Company social events
- Casual dress
- Please advise if you require any adjustments to support you through the recruitment process._

**Job Types**: Full-time, Permanent

**Salary**: From £19,760.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Remote interview process

Ability to commute/relocate:

- Manchester, M16 0PQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- previous legal / call centre: 1 year (preferred)

Work Location: Hybrid remote in Manchester, M16 0PQ

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