Receptionist/administrator, Overstone Lakes Holiday

2 weeks ago

Northampton, United Kingdom Allens Caravans Estates Ltd Full time

**Job description**

Allens Caravans (Estates) Ltd are a family run business who own and operate Residential and Holiday Parks in the Midlands and Wales.

We are looking for experienced Reception Administrator's to work at our Overstone Lakes Holiday & Residential Park, Ecton Lane, Sywell, Northampton, NN6 0BD

Reporting to the Office Manager, working as part of the reception team, over a 7 day period in a busy holiday park environment.

The main responsibilities of the role are:

- To provide a reception service. Promptly addressing and actioning all customer enquiries.
- Deal with Customer Queries and Complaints directing to the right channels.
- To take orders & payments for utilities, site fees & other services.
- To deal with telephone enquiries, messaging and redirecting calls as necessary.
- To efficiently update customer and business details. Maintaining effective filing in both hard and digital systems.
- To work closely with other Departments - Sales, maintenance, security, amenities and retail outlets.
- To support caravan sales & welcome prospective enquirers.
- To communicate verbally and formally to customers in respect of unpaid bills and compliance concerns.
- To retain the confidentiality of company & personal information and comply fully with all data handling requirements.
- To complete daily banking & reconciliation procedures.
- To adhere to all health and safety procedures.
- To perform general office skills and ad hoc tasks as directed by line management.

Core skills/requirements
- Previous Reception & Administration an advantage.
- Excellent interpersonal skills in a customer facing environment
- Strong communication skills both written and verbal
- Computer compliant. Competent in Word & Excel
- Flexibility to work in a team environment and to changes in routine and agenda
- Self-motivated with excellent organisational and planning skills
- Resilient and confident and with the ability to liaise at all levels of the business.

**Job Types**: Full-time, Part-time

Pay: £25396.80 PA (Pro Rata for Part-time)

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Bank Holidays
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Overstone Lakes Park, Ecton Lane, Sywell, Northampton, NN6 0BD (required)

Work Location: In person

**Job Types**: Full-time, Part-time

Pay: £12.21 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 25/04/2025
Reference ID: Reception Overstone Lakes Holiday & Residential Park, NN6 0BD

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